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Hackensack's Best Restaurants that are most frequently booked by customers of Houston's Hackensack
Houston's Hackensack Yelp Reviews
Latest Reviews On Yelp
21 Reviews
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I use to go to this place maybe twice week not anymore
I use to go to this place maybe twice week not anymore after last night we waited 1,5 hour at the bar and the bartender keep telling us your next you next and keep seating other ppl so I decided yo leave , by the time we were waited we had ordered 1 round that was from beginning so with all this wait i forget we step out than 3 min later I remembered that we did not pay our round will in going i had phone call from someone to come back and pay we enter the restaurant and it was some ( though). Guy never knew that houston have a bouncer ) name Sam cannot be a manger or any responsible person because the way he talk to ppl with no respect cannot be , this guy have the guts to take on the side and treating me that if j do this one more time he us going to treat me differently waw waw me at this place after going to almost 9 years every week i was really shocked how this guy tald i still not sure what hes position is with hes white chef coat never seen someone talk to a costumer i. Hospitality like that in all my experience Sam Sam Sam
Be the first to ReplyI love the seared tuna here it's the best ever ! I love
I love the seared tuna here it's the best ever ! I love the ambiance the food and everything! I've been here many times
Be the first to ReplyMy all time favorite Consistent with food taste and
My all time favorite Consistent with food taste and options The atmosphere always inviting The service is good
Be the first to ReplySimply the best restaurant in America.
I've been enjoying Hillstone Group for 20+ years. The service, food and ambiance are always top notch. Lastly while it's not cheap it's an incredible value given all the things above.
Be the first to Replypretentious, keep it dark no windows trying to create a
pretentious, keep it dark no windows trying to create a nightclub vibe, small portions , they charge for bread, $20 martinis, cappucaccino served in a expresso cup maybe 3 ounces, waited for a table other people seated first . won't be back
Be the first to ReplyManager completely disregarded my concerns regarding the
Manager completely disregarded my concerns regarding the service we received. I was effectively told I was "wrong" for feeling like our service was inadequate and did not make me feel like he cared at all. I used to come here 2x per week for lunch. Never again.
Be the first to Reply0 stars for me I have always felt like they did not want
0 stars for me I have always felt like they did not want large party's or kids !!! and that's very off putting but I have never seen a restaurant that will tell you that they can only seat four people at a table but that's fine so we went along with there stupidness and sat at 2 different tables after driving 2 hours to eat dinner with my parents but the straw that broke the camels back was when they came over from the back to inform me that my four year old son was not allowed to sit next to me because my 11 month old granddaughter that was sitting on my lap because they also don't have high chairs !! counted as a fourth person at our table and it was for the welfare of the other diners and the other diner being my parents on the opposite side of us. That was the only people in our eyesight or vision. I have no clue how they're still in business worst attitudes by staff in a restaurant by far I've ever seen then they proceeded to not bring us our food because I didn't like that. They told us that they were only allowed to be four people at the restaurant table, and my son had to get up and go to the other other table. do it was the worst experience in a restaurant by far unacceptable !!!!!
Be the first to ReplyI am never disappointed at Houston's.
I can't recommend this place enough. The staff is always very kind and are always happy to help. The spinach artichoke dip is delicious and refills on chips are endless. The chicken sandwich is the perfect combination of sweet and savory. I had it with the French fries, which were perfectly thin and crispy. They also serve it with their own seasoning and with a delicious chipotle mayo. The prime rib sandwich is so delicious, pictures do not do it justice. We ate there for lunch and the place was packed and it does seem that you have to book very early in advance since reservations are always taken if you want to go last minute. I would say that it's worth it for a date night or even lunch date.
Be the first to ReplyAlways great food & service.
Monicawas a lovely server answered every question. We were so happy that grilled artichokes were back on menu so delish
Be the first to ReplyMy all time go to place in past two decades! Dined at so
My all time go to place in past two decades! Dined at so many places, this Houston/Hillstone location is among all the very best and unique! Ambiance is attractive! Food and service are always great!
Be the first to ReplyWhat place closes their kitchen at 9:30 pm on on
What place closes their kitchen at 9:30 pm on on Friday/Saturday night in Bergen County/ metro nyc area? I don't know what's happened since the pandemic, but people don't want to work and make money. Just insane that you walk into a place like this and ask to be added to their wait list at 7:30 pm and they deny you and turn you away. Meanwhile at 9:15 pm there are open tables waiting for customer to be seated. Unbelievable that this is the new normal. So unfortunate.
Be the first to ReplyIf I could give this place zero stars I would.
Every time I've tried to spend my money here it's like they are too good and don't want it. I've been told multiple times this place doesn't take reservations (by the person answering the phone), but yet when I came tonight, they turned me away for not having a reservation...odd. Then we tried to sit at the bar and they also turned us away saying there is a bar "waitlist". I have never been somewhere so subpar that has that much demand. It's unfortunate that the hostess, and most workers have the biggest attitude in the world bc this place could be OK, I guess but then again what do you expect from a Resturaunt that's located in a mall.
Be the first to ReplyI never knew about Houston's.
Went here for lunch with my wife. Oh my God I wish it was one of these in my hometown food was amazing. Drinks were spectacular and our server was awesome. I will definitely go to any Houston I see.
Be the first to ReplyHouston's is the McDonalds of higher end chain restaurants.
I mean that in a good way. The menu is small and consistently the same. The location in Hackensack is constantly packed and people keep coming. Most people have their go to's and know what they want before they even get there. Mine is the Spinach Dip or Fire Roasted Artichoke for a starter and the French Dip for Main. The dining room is low lighting and intimate. Seating doesn't allow for large groups and it's to keep the noise level down. They keep the tables moving and service is always swift.
Be the first to ReplyWhat a terrible experience !! We traveled from Long Island
What a terrible experience !! We traveled from Long Island to have dinner! We had a party of 7. The hostess ssid we cannot accommodate parties over 5!!!! I said ok can we have two separate tables with two separate waiters- Houston's reply oh we cannot separate a party! I said ok we are not a party of 7 anymore I have a party of 4 and my father has a party of 3- again Houston's reply we cannot separate a party! I said again we are no long a party of 7 we are now 2 different parties! They said they wouldn't accommodate us! My father asked for a table for 3 and the hostess said aren't you with that party ? He said I was but I order to get a table we have to separate! The hostess we cannot seat you! They have the audacity to turn us away!!!! They would rather loose business than give us two separate tables and waiters! Needless to say we will never again visit a Houston's or Hillstone restaurant again!! They're a disgusting company and should be ashamed of themselves!I didn't even want to put down a star!! they don't deserve it
Be the first to ReplyIf I could give ZERO stars I would.
We eat at Houston's Beverly Hills, CA at least four times or more a month. We are treated with respect and amazing customer service. I made a reservation for my family of four at this location and last minute had a fifth person join us. I didn't think it would be an issue, being that the booths are plenty big enough to accommodate a party of five. We were told that only one table of 5 can be accommodated per hour, which is absolutely ridiculous but after speaking with their rude general manager, Sam, it was because they wanted us to sit comfortably as a table of four for the experience. He preferred to send us home and speak to us in a disrespectful, arrogant tone instead of letting us sit as a table of 5, which we did not mind at all. We would gladly give up our " comfortability" to be able to sit as a family. Disgusted with this locations customer service and lack of accommodation. If they are so concerned about a customers experience, tell me how denying a table of five is acceptable as well as speaking to a customer in such a rude tone!
Be the first to ReplyStopped in for a drink before a movie .
. my friend and I couldn't sit at bar it was full so we sat at booth in bar.. my daughter came to meet us before movie and ordered a drink .. we were immediately confronted with "only two ppl allowed in booth" we said we were finishing our 52$ bottle of wine and were leaving ... then someone who looked like the cook came over and said again you can't sit here with 3 ppl.. we reminded him we are finishing our wine and leaving .. the waitress comes back no drink for my daughter and dropped the check .. horrible customer service ...
Be the first to ReplyI've been going to Houstons/Hillstones for about 20 years
I've been going to Houstons/Hillstones for about 20 years or more. Always had a great time and meal until about a year ago. They refused to cook my steak to my liking which I didn't understand. They've always done it for me all these years.. I didn't understand.. It was annoying. I'm paying so whats the problem here? I understand that chefs and steak connoisseurs feel a certain way about how steaks are supposed to be cooked and all but what does that have to do with what a customer desires for themselves? Especially if they're paying.Anyways, I've found alternative restaurants that will cook my steak as I request with absolutely no problem. Now thats what I call good customer service and appreciation.That's all..
Be the first to Replyhoustons apparently has been a staple in this area for
houstons apparently has been a staple in this area for quite some time so my expectations are through the roof. i was expecting capital grill and what i got instead was cheesecake factory with snooty rules.this is my second time here in 2 weeks or so and my first experience was dinner my issue was my salmon dinner (not the app which i hear is amazing) the salmon crust was divine but the fish itself was not season all the way through. this is upscale? the veggies were merely boiled. wow.was there for presidents day, 2 out of 3 guests arrived and they would not seat us until the third arrived, so i made sure my party stayed well after the bill was paid to give them a taste of my pettiness. seat ure guests immediately and let them order drinks, we totally would have. i got the chicken salad which was really really good but cheesecake does the same pile high flavorful salads. the chicken was mostly good some pieces were tough, which took me by surprise.i hope the next visit will live up the hype but i believe that all this place is. i mean look at the ratings and what people are saying.
Be the first to ReplyI've been dining in Houston's since the early 2000's all
I've been dining in Houston's since the early 2000's all over the country. In my home city of San Francisco we dinned their weekly for years. In all my years from SF-NYC-ATL and so on I've never been asked to remove my headwear. That was the first things that set off a chain of events that will forever be ingrained in my head. We sat at the bar to eat dinner my mother and I because their was an hour wait. we sat there for 10-15 minutes without anyone asking if we would like to order a drink, but she sure as hell was able to stop what she was doing to ask me to remove a hat. We then sat there for another 20 minutes before I had to say "excuse me may I order a drink?" The bartender helped us and I let her know we are ready to order our food as soon as we get our drinks. She then served the drinks but quickly moved on to making someone else's drinks without taking our order. We sat for another 10 minutes and that's when my mother started to lose it. At this point we have been sitting for 40 plus minutes. The girls next to us had their food already and they had only sat down 15 minutes prior. By this time my mother is hangry and over it. My mother asked for a manager and bartender said some snarky bs and my mom called her stupid and at that point she ran quick fast to get manager. Most unprofessional low class dinner experience I've ever experienced. I'm a person that dines at French Laundry in Napa and The Odeon in NYC amongst other actual fine dining establishments around the world. Houston's is back to its actual status. Bs chain restaurant.At the end we didn't feel comfortable that the nasty chili's happy hour level bartenders wouldn't spit or even worse in our food. Jessica especially. She had that type of spite in her. Really too bad I was trying to show my mom a good restaurant for her and her friends and Houston's you will not be it. We paid for our drinks and left hangry after more than 50 minuts. Complete Bafoonery!!!
Be the first to ReplyAlways busy in the Riverside Square mall in Hackensack.
Lovely drink menu and a busy bar. Burgers and salads always good. Very warmly lit so it's good for s date also.
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