The food was delicious but what happened at the end was - HYUN New York - Buy Reservations
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🤮 1/5 - The food was delicious but what happened at the end was
By 👻 @Stefany C., 02/24/2024 3:00 am
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The food was delicious but what happened at the end was embarrassing and disappointing. My husband and I went on a date to finally try Japanese A5 wagyu AYCE. The food and the ambience were truly great and so was the service DURING our stay. Once we were done, we received the bill which already had the 20% gratuity included. (I found that odd because that's usually automatically applied for parties of 6 or greater) Since we realized that the gratuity was already included, we did not add additional gratuity. As we were leaving the restaurant, one of the waiters stopped us and asked if there was an issue with the service and assumed that we did not include a tip. We told him to look at the receipt which said that gratuity was already included WHICH is the reason why we did not add on more. The waiter walked away and did not apologize. Our delightful experience turned into an embarrassment which is not fair for the very expensive price that we paid. Once again, the food was delicious but just be careful because the staff clearly isn't trained on proper etiquette and customer service.
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