Extremely disappointed and borderline insulted - Isana Sushi Bar Minato City - Buy Reservations
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😒 3/5 - Extremely disappointed and borderline insulted
By 👻 @Amanda D, 05/24/2019 3:00 am
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It pains me to write this. After reading Conde Nast's review of Isana and other reviews, we were so excited to have an amazing experience.
We arrived for our reservation and the chef asked us for drink orders and if there were any foods we did not eat. I responded that I do not eat octopus (for personal reasons, but didn't mention this part), but everything else was great. His response: "Well, I don't serve California rolls here." I was stunned; my husband and I looked at each other debating if he was testing us to leave. I responded, "Great. That's why we're here. We've read wonderful things".
Aside from telling us what each dish was, he did not speak to us the rest of the night. It was uncomfortable and not the hospitality we had come to love from Japan. I can only think he was having an "off" night (which we're all entitled to!), but he was not at all the kind person others made him out to be. It seems from the reviews that our experience was not standard for this place. I truly hope this is the case. Perhaps the chef didn't mean to be rude or insulting, but it ruined a night for us that we hoped would be a highlight of our trip.
The sushi selection was excellent, which is why I didn't go below 3 stars. . .our favorite dishes included the bonito, perch, and medium fatty tuna.
If you're truly hoping for a warm, authentic experience, I can not recommend Isana.
(Sushi-Kappo Nakaichi in Kyoto was life-changing though - check my reviews!)
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