NO RESPECT FROM MANAGEMENT (Poor service) - Javier's Los Angeles - Buy Reservations
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🤢 2/5 - NO RESPECT FROM MANAGEMENT (Poor service)
By 👻 @Travel a lot, 11/28/2023 3:00 am
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Spent over $2000 here for a group (PAID CASH). Reserved a private room on 11/18/23, Armida the restaurant manager did not have the decency to call after several emails were sent to her for follow up. DO NOT SPEND CASH HERE, so you can make a LEGITIMATE COMPLAINT to your credit card company if you have to. When someone spends this kind of money it is common courtesy to call any guest who has an issue. We paid for servers and issued a large tip. Our waiter's disappeared for long periods of time. We had to go outside of the private room numerous times for them to take the orders. The manager Arminda was not the most responsive when it came to sending over any of the information requested in order to book the room (the first red flag). Luis another person who identified as a manager was very rude and over the top with his attitude (I mean over the top). The bottom line is Mark Post the owner, needs to be aware of the customer service and the reviews on every posting site. He should let go of any performers who bring down the business. We will make certain not to ever come back here again. PLEASE KNOW, there are many other things to be said about this place, but we don't have the time to write a book. Next step here is to connect with the owner regarding these issues. They are getting a 2 from us because of one-person out of the group made an attempt to be respectful and personable.
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