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🤢 2/5 - Meant to do the "experience," accidentally clicked the
By 👻 @Sara Y., 02/01/2024 3:00 am
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Meant to do the "experience," accidentally clicked the wrong thing and had a regular dinner reservation. The front room is spacious and has a comfy, cool vibe. They clearly spent a lot of money on the aesthetic. The menu presented is not what's online and rather limited. You are given a boarding pass, $39 for an appetizer and entree. Not bad for NYC and portion sizes was fine. 4 entree options and 4 starters, and an additional charge for 4 sides. Two of the entrees come with fries. The cocktails were delicious, if only it hadn't taken 20 minutes to get the drinks. Then there was the waiter. Oh the waiter. The waiter explained the "specials" twice, forgetting we'd already asked. When we asked what the pasta was he said pomodoro. We said what kind of pasta, he said pomodoro. No sir, that's the sauce, what kind of pasta. Oh, spaghetti. He then went to check to make sure he was right, came back and explained the two daily specials like he hadn't just told us and like they were something different. Fine spaghetti pomodoro. I decided on steak, he asked what temperature. I said medium. He said medium what, Rare or well? I said just medium. He said there was no such temperature for a steak then dried to describe it in pinkness. My friend and I went back and forth with him on this many times, there were many trips by him to the kitchen. I ordered chicken instead. I asked to substitute the fries, he again went to check. Good new and bad news, I can't substitute the fries because the other sides are bigger in size and don't equate, the good news is that I can have unlimited fries. Why would I want unlimited fries if I don't want fries at all? I said never mind the side just the chicken. I'm leaving out the number of times we talked about the medium steak. I lost my patience because the whole thing was bonkers. The chef came out when I said forget the side. She offered me another side at that point, over an hour in, I thanked her, but declined. It was nice of her to check, wasn't expecting that. I wish the kid had just asked her or the manager instead of legit making things up. The food was good, it had flavor without being too salty. The manager came over at one point, he was very nice and offered us dessert as an apology, we found out it was waiters second day. We knew he had no experience it was obvious but no less crazy having to talk about steak temp for 30+ mins. I've been ordering steak medium for longer than he's been alive. The dessert was beautiful, very good, not overly sweet. I was then surprised that we were charged an automatic 20% gratuity. In no way was I going to stiff the kid, I'm not mean but for the service we got that was very presumptuous. It was a comedy of errors over and over for 2+ hours and while the chef and manager truly tried to improve the experience I doubt I'll go back.
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