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Jumeirah Port Sóller Hotel & Spa Tripadvisor Reviews
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28 Reviews
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Perfect location for a romantic or friendly getaway
This place offers immaculate service & incredible views of the ocean, whilst sitting in the outdoors restaurant. I highly recommend going here even if everything on the menu is severely overpriced. If you come here, do it for the environment and not for anything else. Hotel also displays cool art from famous or up and coming artists - I love that!
Be the first to ReplyDream stay in an unbeatable location
Wonderful experience in this dream hotel. The facilities are spectacular but the best thing is undoubtedly the service focused on maximum attention to detail. From arrival (bellboy team), reception, concierge, housekeeping and restaurant service. Everything SPECTACULAR. Congratulations to the HR team for this human team that makes your stay a dream possible Maria
Be the first to ReplyFaultless
I would like to thank all the staff at Jumeirah port de Sóller for the best stay we have ever had..from the moment you walk in through the doors you are greeted and taken care for until you leave…everything in the hotel was just perfect and faultless.. We can’t wait to return!
Be the first to ReplyTop Spot Mallorca
For us, one of the most beautiful hotels on Mallorca with super friendly staff in a relaxed atmosphere. We were here in April for the season opening and not everything was running smoothly, but that's complaining at a high level. No wish remains unfulfilled here and there is actually nothing to complain about. We'd love to come back!
Be the first to ReplyGive yourself this experience!!!
It exceeded all my expectations of what a luxury hotel is. I have been visiting Jumeirah every summer for 4 years. I would stay there all summer if I could. I usually go in September for 3 days with my family. We love the Spa, the breakfast and the Nikei restaurant. On our last visit we had a surprising experience of discrimination, because in the room the diners were mostly German. We Latinos. The host welcomed us pitifully in a radically different way than the customers who were before us in line to enter the restaurant. The manager handled the situation fairly. So this episode erased the discomfort of being discriminated against because of your skin tone and Latin accent 😅
Be the first to ReplySuper Recommended Experience
We stayed one night as a couple, and we enjoyed it very much. We had dinner at Sunset and the dining experience was a 10. In the room there were all kinds of very cozy details. We will return without a doubt.
Be the first to ReplyA Wonderful Birthday Celebration.
We booked a last minute weekend to Jumeirah Port Soller Hotel and Spa for my husbands birthday. The holiday was absolutely amazing and surpassed all expectations. We wondered if being a Jumeirah hotel the service would be like that received in Dubai, exceptional. I have to say we were not disappointed. SERVICE: The service by every single person on the team was excellent, there was not a single person who did not go out of their way to help us. They were all so attentive. If I could name each and every one of the I would. ARRIVAL: Sara was so welcoming and answered all our questions and we felt very welcomed. Our flight was early and our room was not ready but the resort cater excellently for this. Sylvia noticed us looking lost in the reception area. She immediately came over and asked us if we were ok and how she could help. Having just arrived and waiting for check in we were undecided what to do. Rather than just telling us directions around the hotel and advising what to do, she personally showed us around, eventually guiding us to the spa area, where they had excellent facilities to get changed and start our holiday while waiting for the rooms to get ready. Concierge took our luggage to the spa for us and it was all stored. We could start enjoying the holiday immediately. As soon as our room was ready we were given our keys and our luggage had already been moved from the spa to the room without being asked. ROOM: Very spacious, beautiful decor and unbelievable views. There is no such thing as a bad view from anywhere in this hotel. Excellent amenities and 5* luxury you would expect from the Jumeirah Brand. Having contacted the hotel previously they had a cake ready for my husband in the room. CHECK OUT: Wasim was fantastic at reception. Despite leaving the hotel at 8.00 pm, we did not feel like we were not on holiday that day. Once again the hotel cater so well, so that you can enjoy all facilities including the spa and pools. We did not feel like we spent the day waiting to board the plane, we actually still felt like we were on holiday. CONSIERGE TEAM: We loved the whats app service offered. It is so efficient and replies are immediate. We were always greeted with a smile and they were always so patient in answering all questions and also giving additional information to make sure we enjoyed our stay even more. HOTEL: This hotel is absolutely stunning and the views from everywhere are overwhelming with both mountains, the port and the sea. They have a separate kids pool and an adult infinity pool. Despite not being and Adults only hotel, I would strongly recommend it to couples as it is so well catered for both families and adults separately. The infinity pool was one of the best I have seen and despite going in August more than enough seating. Pool service was excellent by all of the team. Zoe was so lovely, helpful and nothing was too much bother. She was always so cheerful and what really stood out was her initiative in noticing things before being asked, so attentive and considerate. We did not use the family pool area or kids club, so I can not comment on these. SPA: Exceptional is the only work I can use. The views from the hydropool were out of this world and there were so many rooms in the spa area. You did not need to have a massage to be able to enjoy it. Once again one of the best we have been too (considering we are comparing the the Jumeirah Zabeel Ottoman Spa, the one at Atlantis and Moon Palace Grand Mexico). We were not disappointed and used it everyday. RESTAURANTS and FOOD: Breakfast was excellent and once again service exceptional, especially from Ritick who was so friendly and offered great advise. We ate at Caproig for my husbands birthday and every single person who came to the table wished him a happy birthday. Charleen went out of her way to make sure we had an excellent celebration, service and attention to detail was brilliant. Food was delicious and good vegetarian choices. The prefect setting for dinner also. The next day we did the tasting menu at El Fanals. The dining experience was beyond brilliant, the food amazing and so well thought out. The service was unbelievable and you could tell they really wanted this to be a full experience and not just about eating dinner. If you are looking to eat dinner at the hotel, half board was good value, the restaurants are not cheap but the food quality is great. Sunset lounge, we did not have time to visit other than pipping in to see the venue. Stunning for evening drinks or a meal. SHUTTLE SERVICE: The hotel cater excellently for those who do not wish to eat on site or want to try local restaurants. There is a service that runs from the hotel directly to the port through out the day. About every couple of hours during the day and every half an hour in the evening until 11. All the team were not pushy about eating at the hotel which we loved, and even gave suggestions of where to try locally. Great support for local restaurants which is lovely to see. After dinner we explored the port and went for some drinks. SURROUNDING AREA: Port De Soller is about 40minutes from the airport (taxi approx 60 euros) but well worth the trip, not only for the hotel but the area is beautiful. The port is lovely with so many restaurants and bars, a lovely beach and so many activities. As we were there only two days we stuck to the hotel and the port and did not need a car. If we were there longer I would consider car rental but some roads are narrow. There is free parking just outside the hotel but it was very busy. For a short trip a car did not feel necessary. Thank you to every member of the Jumeirah Port Soller Team, although I did not get to mention each of you induvidually you surpassed our expectations and made us feel you all cared and made our stay amazing. The hotel is in a stunning location and photos do not do it justice. We would highly recommend this hotel and can’t wait to go back.
Be the first to ReplyJumeriah Malloraca
Stunning location, sitting 100 feet off the ocean floor, on the cliff, views from every part of the hotel, large spacious rooms, and bathrooms. Lounge, bars, restaurants all located on the edge of the ocean.
Be the first to ReplyAbsolute luxury
We enjoyed every minute of our stay at the Jumeirah Port de Soller. We had a junior suite and it was furnished to the highest specification along with stunning ocean views from both the bedroom and the bathroom. The butler service via WhatsApp was exceptional and the concierge did everything they could to make our stay perfect. We chose to eat at the Cap Roig restaurant almost every evening as the food was exceptional and the staff were friendly and helpful. I have very specific dietary requirements and it was no problem at all for the chef. Breakfast was excellent too with a wide variety of choice. Service was fantastic throughout the hotel. I would highly recommend the hotel to anyone looking for a luxurious stay in a beautiful location.
Be the first to ReplyAmazing Hotel
This was our second visit to this hotel and we had an amazing time. Room had a beautiful view overlooking the port and was spotlessly clean. Food at breakfast and dinner was excellent. Views and facilities were amazing. All the staff we had contact with were amazing - professional and friendly. Our thanks to the lovely staff at breakfast and to Gori who served us on the terrace every morning. Also thanks to Fausto and the staff at Cap Roig for their hospitality at dinner. Thanks also to Cederick at the infinity pool and all the reception, concierge and young gentlemen at the entrance - who look after car parking/shuttle bus etc. Just amazing service! Can’t wait to return and do it all again!
Be the first to ReplyThe Spectacular Jumeirah Port Soller Hotel & Spa
The Jumeirah Port Soller Hotel is truly one of the most spectacular hotels in Europe. It's perched on a cliff overlooking the beautiful coastline of northwest Mallorca, with three terrific restaurants and a full gym and spa. The rooms are gorgeous, comfortable and well-appointed, and we were lucky enough to get upgraded upon arrival to a junior suite with a full ocean view (be sure to join the Jumeirah frequent traveler program in advance to be eligible for room upgrades). The hotel and facilities literally stretch for a full kilometer along a cliff, and this in turn makes for some interesting and intricate sequences of stairs and elevator rides to get from the main area to the rooms, so this is probably not a top choice if your mobility is an issue. Be sure to reserve an ocean view room, because if you do, this is one of those hotels that you will definitely never forget.
Be the first to ReplyBreathtaking
This hotel is so breathtaking, you feel you are dreaming from the moment you arrive. But beyond its mesmerising structure is a feeling of joy created by the outstanding team of people who excel in their dedication to customer service. Enjoying pre-dinner drinks in the the hotel’s Sunset lounge is a bucket list treat. Enjoying the tasting menu at the El Fanalas restaurant is quite simply, magical. Situated within Mallorca’s imposing mountains, the views leave you breathless. Although you may feel slightly isolated from the action of Port Soller, the hotel runs a return shuttle service that takes only 5 minutes to find yourself in the midst of the action. Among many others, we wish to express our thanks to Antonia, Natalia, Fran, Gloria, David Victoria and Bruno. Also, the hotel’s first rate housekeeping kept our room immaculate. This hotel exudes unrivalled luxury and exemplary customer service. We cannot wait to return.
Be the first to ReplyStunning location, facilities and service
My wife and I stayed here for a few nights in October. We had an amazing experience and I’d highly recommend it to everyone I know. It might be a bit pricey, but such a wonderful experience, service, rooms, food, and views. We stayed in room 110 overlooking the ocean. Amazing room/space, views, and detail. The overall resort was stunning, spa was lovely, food and drinks were great, and the service was top notch.
Be the first to ReplyHOTEL CANCELS BOOKING BECAUSE OF RICHER CUSTOMER
BE VERY CAREFUL WITH THIS HOTEL we booked a suite for a few days in April 2023 AND HAVE JUST BEEN TOLD ( MID FEB 2023) THAT OUR BOOKING HAS BEEN CANCELLED ! seemingly they have an exclusive booking and no longer want travelers or guests in the hotel even though we booked weeks ago its of no concern to the hotel we were told that there are other hotels we can go to and to organise it ourselves shocking service deplorable attitude and i,ll leave you to make up your own mind as to how this hotel treats its guests if you do decide to brave it complain about anything that is not correct - after all they can easily cancel you if they decide to - so you might as well go for a discount they don't respect the customer - neither should you respect the hotel
Be the first to ReplyBeautiful hotel topped off with excellent customer service
I’ve never felt so welcomed and looked after when visiting a hotel. From the porters to the front of house staff to the concierge to the pool staff to the waiters / waitresses all made extra efforts to make our stay feel special and memorable. I didn’t feel like guest but much more as I felt everything was made personal to me. Excellent hotel and service. Will be coming back again! Thanks again 5 stars all round.
Be the first to ReplyA very welcome return
Third time visiting, not been since 2018 so was lovely to be back. Remembered a few of the staff from previous visits Anna and Lolly (?) at breakfast who were so pleasant, and Leo at Es Fanals is such a lovely chap. Marta on reception was also very friendly. Also the lovely Italian Maitre D from Cap Roig Had a room with a seaview this time which was lovely, Room 3014. Have already reviewed other visits so won’t repeat. Great location and views, great food, great sunset lounge with cool music. The weather was absolutely perfect too. It is a very special place and a real find, we will be back in a couple of years for sure.
Be the first to ReplyBeautiful views all over
Best views on Mallorca - Surrounded by the beautiful waters, mountains, forest and the sky. The sunset is breath taking. And the food is amazing - especially the fish restaurant and breakfast is fresh, healthy and tasty
Be the first to ReplyA perfect getaway and stunning hotel
As a fan of the Jumeirah brand I was curious to know if Jumeirah Port Soller could match the energy of the Dubai properties. Let me just start by saying this property is an absolutely gem! We were upgraded on arrival to a spacious deluxe room with mountain views just spectacular. The room was quipped, modern and spacious. The hotel is a bit of a maze, as it’s in a few segments but I would say by the end of our first day we were fully orientated. The property in its self is perched at the top of A hill and you can see it when down in Port Soller. There’s a shuttle which runs frequently between the town and hotel. I must say that we were really lucky that the driver came down for us between the schedule as we couldn’t manage to get a taxi back up. What a service! The swimming pool for families is on the other side of the resort, and being September was really peaceful. It’s next to the place where we had breakfast. Again another high level establishment that serves everything you would look for when it comes to breakfast and a huge variety of cooked goods. Why not enjoy a cheeky glass of Cava whilst enjoying the view. Although we visited sans child we did pass the kids club and have a look. Plenty of activities to keep the kids busy. The spa is beautiful, modern with sauna, wet room, steam room etc. There’s an outside spa pool within the spa which is so lovely and great views. The views from this property are beyond breathtaking. Make sure you head to the Sun set lounge to watch the Sun-set with an extensive menu and DJ playing soulful sounds. The adult only pool is stunning with stunning views out to the ocean. I would 100% return to this property. Thank you to the entire team for your hospitality and thank you for the cake as we celebrated our anniversary. Shout out to Katie and Jess who were servers. Anna - breakfast And Paula - guest services. If you have any questions about the property, feel free to message. Instagram @travellingwithgem
Be the first to ReplyTop of the mountains feel
Had a super break and the location, the establishment, the service the food and mostly the people were what made this little break a memorable stay. We will definitely be back where we felt like we were at home with friends.
Be the first to ReplyExcellent return stay
Returned for second time this year. Stunning pool and overall location with easy access into Port Soller. Great base for cycling into either some great hills or South towards Deia and beyond. Would highly recommend if looking for a more luxurious base.
Be the first to ReplyFantastic
What can I say, but PERFECT IN EVERY WAY.
We are still staying here, everything has been spot on, our room, the pool, the restaurants, sunset bar is just great.
The staff here are exemplary, they can not do enough to make your stay perfect.
We will be back
Faultless service.
My wife and I spent a week here and had a really lovely time. The food and amenities were pretty much as one would expect, in other words pretty good! Room with sea view was great and always beautifully cleaned each day. But the best thing about the week was the attitude of the staff. They were without exception always charming and happy to do all they could to help. The guys outside always had my bike ready each morning so I could head out for a ride. We found the shuttle service back up from the port in the evening was particularly useful. In short we will definitely be returning
Be the first to ReplyPerfect for a special occasion
Stayed at the JPS (Jumeriah Port Soller ) for 3 nights , attending a wedding there on 18 june .
Let me be clear that this hotel is positioned in a stunning location overlooking port Soller , mountains , seascape , sunsets , private yachts of the super wealthy etc. Standards are as high as it gets , the staff take the rating way beyond 5 stars to 7 .
Perfection is standard here.
Do you need to be super wealthy to immerse yourself in such luxury.? Not if you get a deal on a mountain view room , spoil yourself lounging by the fabulous infinity pool for a couple of days and combine with a few days in Port Soller or Palma . Best hotel on the island thanks to its location, staff, sunsets, spa and pools , perfect breakfast on the terrace and hotel transport to the bars and restaurants in Soller for a wide choice of evening meals.
Fabulous Hotel
The amazing staff make this hotel. They were all friendly, helpful and efficient and nothing was too much trouble. I wouldn't hesitate to recommend this hotel for couples and even if you were travelling alone.
Be the first to Replyperfect break and location
This is an incredible hotel on the cliff . The staff in the hotel are fantastic and so attentive . It is a beautiful hotel with incredible views , rooms and pools . The room air con is amazing and so quiet and great bathroom and great room service .
We enjoyed the walk up and down to town as a good work out in-between the lovely food ( amazing breakfast ) but there is a hotel taxi if needed . Hotel is on many levels so lots of walking/steps/lifts but again we didnt mind as all so lovely and clean with nice garden areas and our room was near the amazing infinity pool.
Location great for visiting the town then on tram to Sollar and we went biking ( electric as very hilly) for 2 days to beautiful local villages .
We will be back and Thank-you to all the amazing staff a true credit to the hotel and made our week such a lovely relaxing break.