Disappointing - JW Marriott Tampa Water Street - Trade Reservations
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🤢 2/5 - Disappointing
By 👻 @TravellerP16, 03/16/2023 3:00 am
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Like a lot of people after Covid this was our first trip back to America since 2019 and our first time to Tampa. We were so looking forward to our vacation and our first night stay was at the JW Marriot. Firstly on arrival it must have taken 40 minutes to complete the last 200 yds due to traffic. We had come over from a long distance and had too many bags to get out and walk. This was not the hotel's fault but infiormation for when there is an event taking place. When we eventually arrived there was no one to greet outside, so my wife and I eventually located a bellman trolley at the back of the reception, loaded our bags and pushed to reception. When we eventually spoke to a receptionist they had no interest in engaging with us, no "where have you come from" "have you had a long flight" "welcome to Tampa". I asked have we a nice room, we have had a long flight. Again nothing just give us your credit card so you can pay for the room. A bellboy by now decided he would take our cases from the lift entrance to the room. Once in the room we decided to have a shower and there was a spit to the hose of the shower luckily there were two heads so we could still shower. The next morning we received an e-mail from our future destination asking us to ensure we had printed off our luggage tags. We had not, so queued at reception and asked another receptionist could you please print off our four tags required. Again not interested in fact said they were only allowed to print two pages, and said there was a outside company on site who would print the labels for a charge and to move on and find the the company on site. I am so disappointed, it is not the fact the amenities were not nice and clean, although the shower leaked, my concern is the lack of service not all of us are from conferences, we are on our vacation and are really looking forward to our stay surely just a little acknowledgement would go a long way. In fact we had booked to stay at the JW Marriot on our return to Tampa but have now cancelled and rebooked with another hotel.
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