I was super excited for my recent stay here. - JW Marriott Tampa Water Street - Trade Reservations
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😒 3/5 - I was super excited for my recent stay here.
By 👻 @Lisa P., 01/05/2024 3:00 am
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It's a newer Marriott in Tampa and very upscale. Before now I usually stayed at the Tampa Marriott Water Street directly across the street from the JW... I've always enjoyed my stays there but couldn't resist the up scale, luxury description on their website. Especially the spa, two pools, roof top bar, lobby bar and fine dining eateries on site. Sounds super impressive, right? While the Hotel is grande, modern and very pretty, the staff very professional and beyond polite and courteous, I was very quickly disappointed once inside my room. The deadbolt lock on my door was broken. I reported it and maintenance came immediately but unfortunately they could not fix it. I was offered another room but had already unpacked my things. When showering I found that the glass shower door was letting water out and leaking all over the floor. Mattress, pillows and comforter not comfy and cozy at all. My room service breakfast for one consisting of eggs and pancakes, coffee and tea which tasted average at best cost $90 and arrived NOT hot. My experience at the spa was very relaxing but the robes and towels are not large enough for all body types. The common lounge area was lack luster. Stained couches, food and crumb debris on seating and floor, hot water carafe for tea empty and toilets that wouldn't flush in the women's bathroom. As for my actual massage it was just ok. The steam room, sauna and outdoor spa pool were very nice and enjoyable. Again, entire staff is amazing, so nice, eager to help, professional and definitely strive to make your stay great. I also had a really good spicy Bloody Mary at the lobby bar. What I'm saying overall is that what it costs to stay here, eat here, drink here, spa here and indulge in all they have to offer does not add up. Lots of hype and high prices unjustified. I'm glad I tried it because now I know. If I want a real upscale and luxury experience while in Tampa I will stay at the The Edition, Marriott. I did not dine at any of the JW Marriott on-site restaurants so I cannot comment on them. I made my complaints known to management, and their remedy was free valet parking for the duration of my stay at $45/day. Not what I wanted but I accepted it as it did save me $135.00. I think they should have and could have done more. I am dissatisfied.
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