Horrible service and management. Look elsewhere. - Katana LA West Hollywood - Buy Reservations
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🤮 1/5 - Horrible service and management. Look elsewhere.
By 👻 @KarmaKaze, 02/14/2020 3:00 am
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We had to wait over 30 mins for a table for two to be ready past our reservation time - which they told us had a $70 cancellation fee per person - which would indicate that each table should be guaranteed, on time. They overbooked the restaurant for valentines dinner and expected people to wait around or hangout at the overcrowded bar. The place was packed and had no spare seats anywhere - we stood outside waiting for our table to be ready. This place is badly managed - the food is good but if you want to impress a date with great service and hospitality, go somewhere else. I got the impression that people just checked in an instead of having a table reserved you're essentially waiting in line on a first come first serve basis, even though you're paying your $70 per head to guarantee your booking. I don't think it's a good business practice to force customers to guarantee the booking but not reciprocate. The bar was full and you couldn't even get a drink if you wanted. Management should get fired for putting profits over hospitality. Just my 2c as a discerning patron of high end establishments, but we were definitely not the only guests who were annoyed, especially on Valentine’s Day. Picture is of all the angry guests waiting in line.
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