Good food marred by some seriously bad service - Knife Pleat Costa Mesa - Buy Reservations
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😒 3/5 - Good food marred by some seriously bad service
By 👻 @Bill R, 04/06/2022 3:00 am
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We took 2 friends visiting from Norway to Knife Pleat last night — knowing they’re foodies like us. This will have been my 4th dinner at Knife Pleat. The first was not long after they reopened, and the food was great and service was a bit off. The second and third dinners were sublime — especially the white truffle and Krug special dinner we enjoyed in early December 2021.
This last night’s dinner, however, was the least impressive by far of them all. The food was very good — but didn’t quite stand out as in previous dinners. The service, unfortunately, was pretty bad.
First, we had booked outside and had that confirmed by phone a day before, yet arrived and were told we were booked inside. They had to abruptly take us to the outdoor table and set it up — very clumsy start, especially considering I’ve asked for outdoor dining every time.
Second, our server just wasn’t up to the task. He was nice but not experienced enough to converse, handle questions, or handle the details for our orders. He missed so many things it wasn’t even funny. While he wasn’t a native English speaker, he seemed completely incapable of following through and was clumsy at checking in on us. His conversation skills were awkward, and he lingered far too long with us far too many times. He left menus on the table after taking our orders, twice. Oir drinks came out always to the wrong person. My wine pairing once was served without introduction while I was in the restroom. Without question, he is the worst server we’ve ever had at a Michelin restaurant anywhere in the world.
Third, we asked repeatedly for the heat lamp to be turned on above us. It took almost an act of God for us to get them tuned on by finally going to speak to the manager.
Overall it was a service fiasco. But the food was good and we love the ambience. But we will have to give the restaurant time before we ever return. For the money, this dinner wasn’t worth it.
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