Worse customer service experience from an old favorite - Kura Revolving Sushi Bar San Diego - Buy Reservations
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🤮 1/5 - Worse customer service experience from an old favorite
By 👻 @ShaunRamdas, 01/25/2019 3:00 am
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This used to be my favorite sushi place to eat until a horrible customer service experience here tonight. They use a booking system where you check in advance and wait a few hours to get called. They usually contact you when your number is about 10-15minutes from being called and it gives you time to get to the restaurant. This time I got the first and second message about 10 seconds from each other, so I rushed to the restaurant. When I got there I was told my number had been deleted. When I showed them the two messages and how they were sent immediately one after another (meaning I had no time to respond), the rude waitress told me I should have thought ahead like some other customers and gave them a call. How am I supposed to give them a call when I'm rushing there there? And that instruction is not listed anywhere on their website or the app. When I told her that the rude waitress said I should have just thought ahead and she told me I would have to wait another hour. The food here is good but the service is so insulting that I'm never coming back here. No food is good enough to gloss over being treated like I'm stupid. If you talk down to customers and can't even treat them like decent human beings that you have no right calling yourself a restaurant.
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