They didn't honor our reservation! I booked a reservation 2 - La Leggenda dei Frati Firenze - Buy Reservations
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🤮 1/5 - They didn't honor our reservation! I booked a reservation 2
By 👻 @Mj S., 06/06/2017 3:00 am
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They didn't honor our reservation! I booked a reservation 2 months prior to my visit to Florence to show my fiancée a special evening in the city in which I used to live. When we arrived- after hiking 1/2 a mile up a hill in stilettos- they said they wouldn't honor our reservation. They has booked a larger party and so wanted to cancel our reservation(!) I've never had such terrible service! It was very difficult to find another place to accommodate us on no notice that night. Further, the way in which our reservation was discarded was astonishing. I understand that the best laid plans may fail, but to not give us any notice and to do so with no excuse was unforgivable. For example, on the same trip we had another Micheline rated restaurant cancel our reservation, but THAT restaurant both called AND emailed us over a week prior to the reservation date AND they offered to make us reservations at an affiliate restaurant. In contrast, The Leggende treated us terribly. Don't count on them treating you any better if you're looking for a special night.
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