Bad customer experience & ripped off by prices - La Mar by Gaston Acurio Miami - Buy Reservations
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😒 3/5 - Bad customer experience & ripped off by prices
By 👻 @helenesq9999, 03/04/2024 3:00 am
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Our waiter Pedro is the reason why we will never come back and never recommend our colleagues or friends to go to La Mar. First, when we ordered our entrees (which average 40ish$), he suggested « the dish of the day, a whole grilled fish, really good.. » 2 people in our party switch then their entree for the fish… What a shock seeing end of night on the check that each fish is charged 95$ per person!!!! The waiter aims to maximize the bill amount?? The fish was huge for ladies, they each left half of the plate uneaten. Waste of food, waste of money, wrong push from the waiter Then when the waiter Pedro brought the check, it included a standard 20% service already included, but he said «You are charged for service but I get only a small percentage of the service, the hotel keeps most of the service charge so I recommend that you shall add the tip here on your bill ». Seriously?????? Either the waiter is trying to rip us off again with extra tip, or the Mandarin Oriental is making more money by ripping off their waiters and not paying them the full tip customers pay for. Either way, it leaves all a very bad taste for customers and we will never go back. Many other places in Miami have a real customer focus
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