Not Family Friendly - Lahaina Grill Lahaina - Buy Reservations
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🤮 1/5 - Not Family Friendly
By 👻 @Jerrod S, 03/21/2023 3:00 am
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This restaurant has sorely disappointed us. We’ve eaten here before with our son who is now 7. Because we’ve enjoyed it so much, we made a reservation again for this trip. However, the called us the day before to inform us that they would be canceling our reservation since our son was too young. When we told them that we had eaten there at other times when he was even younger and received no objections, they rudely informed us that they recently changed their policy, and that we should have read their terms and not just assumed the policy had remained the same. We travel A LOT, and our son is always with us. We’re very proactive about making reservations; we are aware that some places have age restrictions, and we try to honor that. However, it seems to be irresponsible for the restaurant management not to create a parameter in their booking procedures which would flag a reservation which does not meet their requirements. It’s an impossible expectation that returning customers should know about such critical changes in policy. Now we are without a dining reservation during one of the busiest times of year. Lahaina has lost our business and our respect.
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