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🤮 1/5 - Tree of Life Service
By 👻 @Irina T, 10/18/2021 3:00 am
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I and my friend had lunch at Tree of Life, Faena Hotel, Miami ( listed as Livingroom). I just bought a gorgeous apartment and wanted to share and celebrate this special moment with my friend. I had a great experience at Faena before, so I decided to take my friend from NY there to share the joy and especially treat her with the cauliflower dish that I tried there before. All our excitement got destroyed fairly soon after we ordered the first rounds of drinks and some appetizers: 1. Our server, Kunika, pushed on us the artichokes dish, even though we were planning to order the cauliflower. The dish was incredibly disappointing. When she asked us how it was, we were honest and informed about it politely. We did not ask her to remove it from the bill. She never did remove it, even though it was more than disappointing. 2. My friend asked for a glass of a particular wine that cost 14$, but Kunika brought another one that cost 18$. 3. While we were eating, some woman, that looked more like a cleaning lady, not a server, was trying to take our plates, forks and knives, and glasses away without even asking. We got tired of telling everyone that we were still working on our drinks and meal. 4. After the first set of dishes, she took away my fork. Another server said he would bring the new one, and he never did. Then someone else brought another dish, and I asked for a new fork from that server. This other server said that he would bring it, and he never did either. We both had to sit and stare at the food, trying to get someone's attention to bring me the fork that they never really had to take away. 5. When we ordered the food, we asked for some bread or anything else to dip in the sauce. It took them ages to bring us some chips. In the meantime, we had to watch the plate like a hawk deflecting multiple attempts to take it away. And by the way, as soon as they brought us some chips and we had just a couple, the servers started their attempts to take those chips away as well! 6. She asked us to provide one card for the tab, we told her straight from the beginning that we will want to split the check, so take two cards. But no! She ended up pretending she charged two cards… we even signed two separate checks, but imagine our surprise when only one card got charged! 7. And by the way! The service charge of 20% was included in the bill, and we could not have opted out of it. We paid in total a 20% tip for an egregious service. Terrible service! We do not recommend it to anyone!
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