Unprofessional staff definitely not recommend didn’t enjoy my birthday celebration - Lucia's Dubai - Buy Reservations
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🤮 1/5 - Unprofessional staff definitely not recommend didn’t enjoy my birthday celebration
By 👻 @Lamya, 09/17/2022 3:00 am
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My friends invited me to the restaurant to celebrate my birthday, but unfortunately it turned to bad memory due to their staff and mangers! We were seated next to the window and while we were having our dinner the cigarette smoke suddenly came, it was from the table near us and it was very annoying since i have a bad allergy from the smoke. We called the first waiter and she said that all tables are allowed for smoking and there is no dedicated area for non smokers!! She offered to move us to another table although we were still having our meal and that’s why we refused to move and asked them to move the smokers guests When we told her that this is against the law she replied that they are allowed!! We asked for the manager and one lady came claiming she is the manager and offered to move us to the restaurant entrance again! Then another person came and introduced him self as a restaurant manager, we explained the story and he said that it’s not right that smoking is allowed in the whole restaurant whilst he said that restaurant entrance is the smoking area !! The same zone they offered to shift us!!!!! When we told him the other manager wanted to shift us there he said I am the manager not her !!! He explained that our table is in non smoking area and they moved the smoker to the smoking area we tried to explain him how his staff were giving different statements but he didn’t listen to us at all and the argument started again and my birthday was spoiled. While all this argument going , the first waiter was asking if we are done with the food to clear the table !!! Although our plates were still full !!!! They didn’t apologize staff and managers were disrespectful to us would never recommend this un professional restaurant at all. The only professional communication we got was with Philippe one of the staff , he is a very nice waiter who was trying to get compensation and discount on the bill unfortunately after his trial they only offered to cancel the dessert which we didn’t accept any way and decided to pay the full bill amount !
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