Tragically Disappointing - Maison Boulud Montreal - Buy Reservations
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🤮 1/5 - Tragically Disappointing
By 👻 @Lucas Y, 06/16/2022 3:00 am
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I dined at your restaurant with a friend of mine for the first time on Saturday evening, the 28th of May at 6:15 PM. I made my reservation one month ahead of time, and left a note in the reservation that my dining partner has a dairy allergy. In addition, I called the restaurant directly two days before dining, asking if this dairy restriction could be accommodated for the Chef's Tasting Menu, which we were excited to try. The person who took my call answered that yes, it would be no problem, and that your restaurant accommodates dietary needs like that all the time. We arrived for our reservation, and were seated. We expressed our desire to order the tasting menu, and reiterated for the third time that we needed to accommodate my guest's dietary restriction. After some delay, our server returned to the table and relayed that it would not be a good experience, and that too many dishes would need to be compromised to accommodate this allergy. That was very disappointing, especially after feeling like I communicated properly and with ample notice what we needed accommodated to. On the back foot, we scoured the menu, trying to figure out what we would order for my guest. Our server made some recommendations for a salad, entree, and dessert to eat in tandem with my personal tasting menu. When our server recommended a modified version of the fish entree for my dairy-free friend, he asked if she would like some nice caviar on the fish. Perhaps I misread the situation, as his tone/intent seemed to suggest he was offering the caviar as an apology for all the confusion, and the disappointment of not being able to order the tasting menu. This was not the case, as I learned later examining the bill. After discussing these dairy needs multiple times, bread and butter were brought to our table. I assumed olive oil, or some combination of vinegar and oil would have been brought to the table after these conversations. I asked our server to bring some oil by to eat the bread with. Over ten minutes passed, so I had to flag down another waiter to bring us some oil and new bread, since the original basket went cold while waiting. I also asked my server about a chartreuse on the menu, simply whether it was green or yellow. He said he would ask the sommelier and get back to me. He did not, so I again had to ask another server the question. She sent the sommelier over who promptly answered my question. There seems to be a theme of needing to ask for things twice. When my first course of the tasting menu arrived, both myself and my dinner guest were given the first course of the tasting menu, when we already decided she would not be eating this menu. This was confusing, but not a problem. My guest's salad arrived, and - again - after discussing the dairy needs so many times, the salad arrived with cheese on it. We told our server and had it replaced. Throughout the course of dinner, our server accidentally slammed into the back of my dinner guest's chair, and the wrong food was delivered to our table at one point. After breathing on the food, we stated that it was at the wrong table. We watched the food-runner take a lap with both plates of food, go inside, come back out, and set the same dishes on the table next to us. The hygiene in that decision is questionable. At the end of dinner, I went to the restroom. My dining partner asked for the check. She had her wallet out, waiting to pay for the check, and the server placed the checkbook in my empty seat while I was in my bathroom. It's 2022. To assume the male will pay for the meal is such an antiquated notion. A restaurant of your caliber, with what you charge for food, and how seriously you seem to take your location, food, and service, should not have a laundry list of hiccups in service like this. To put it lightly, dinner was a disappointment from start to finish. I had high expectations for Maison Boulud, and I hope you agree that I should have had high expectations to begin with. All of these mistakes are easily correctable. I did have a few qualms with the tasting menu itself, but the intention of this email was to outline the poor experience we had as a whole. I cook by profession, and we accommodate vegans on-the-fly all the time, with no prior notice. It's 2022. To not be able to accommodate such a simple dietary restriction on a 7-course menu for ~$170 per head with ample notice and multiple forms of communication seems unprofessional and inept in itself. The assumed value dining at your restaurant falls far below the mark. I tried contacting management multiple times about my issues via email and phone call, but no responses. Hilariously inept customer service. The food was mediocre. I guess you can just brunois a vegetable and call it fine dining.
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