For the price of this hotel, they have the rudest night - Mandarin Oriental, New York - Trade Reservations
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🤮 1/5 - For the price of this hotel, they have the rudest night
By 👻 @Sandy L., 04/04/2024 3:00 am
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For the price of this hotel, they have the rudest night staff and doormen. We went to check out the fitness center and an employee approached us asking if we were guests. We said yes and asked what the hours were. Employee "Well, it depends on the season" Us " what are the hours this week" Employee "like I said, it depends on the season" WTF. We are not here to play 50 questions with the staff. Same with the doormen in the evenings. They won't even leave their post to open the doors for anyone or bother to call a cab or let anyone use the complimentary car (obviously sitting right in front of the hotel not being used. We know this because we've taken it before) The resturant staff and morning doormen were very nice though. Our experience here proved the 5star service is not consistent across the different hotel teams.
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