Amazing food but no accommodation made for food allergy and still no email yet!! - Marcus | Michelin-Starred Restaurant London - Buy Reservations
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😒 3/5 - Amazing food but no accommodation made for food allergy and still no email yet!!
By 👻 @Shana K, 12/15/2023 3:00 am
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I booked Marcus few weeks for my husband ahead of our arrival yesterday for lunch. This restaurant has been on my bucket list for long time and love Marcus’s recipes and he is one of my top favourite chef’s. When booking I asked about the set lunch menu at £65 pp and I clearly made the restaurant aware that I have all fish/ seafood allergy and prefer not to eat pork. I was told this would be fine and chef would prepare alternative menu. I asked for the menu to be sent to me. I was contacted the day before our lunch for confirmation and asked again for menu options available and was informed that the chef was aware and expected to receive email. On the day I made the waitress aware prior to ordering. I have had a difficult year and this was a treat to us both. The food we had was amazing however no vegetables side dishes were available except for roast potatoes. The portion sizes were small. My husband stuck with the set menu but I had no option but to order from the Ala carte menu which was double the cost of the set menu. I am very disappointed that whilst you state your chef can accommodate alternatives if sufficient notice is given this did not happen!! For a Michelin starred restaurant this I found hugely disappointing! I didn’t make a fuss as much at the time but the head waiter Ednor made promises an email would be sent by him in the afternoon which I have yet to receive! On top of that the compulsory service charge should have been removed as I feel let down and paid over the top cost for a small portion meal. I ordered decaf tea which had to sent back as I had loose leaves with no strainer then the second pot was still weak! by then I just couldn’t be bothered to ask for third pot!! This was a shocking expensive meal for us at this time of year when we specifically asked to book your set lunch menu!! If the restaurant cannot accommodate please make sure you make your guest aware beforehand they have no choice other than pay the alacarte menu. Ednor reduced the cost by £20, which did nothing!
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