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MARWA RESTAURANT Khobar Reviews from The Last Year
Magnificent stay at Rayhaan Marwa by Rotana
Me and my family are very satisfied with Marwa Rotana services. Food is tasty, location is superb, room are excellent, housekeeping is doing their great job. More than that, we enjoy the magnificent view from al bayt restaurant balcony, breakfast with haram view. Masya Allah tabarakallah.
special thanks
The hotel is excellent. The room directly overlooks the Holy Kaaba. The staff are all at a high professional level in providing service. They are friendly, courteous, and quick to respond to the guest’s request. The restaurant (with the large demand for breakfast), but they were responsive by preparing special requests for us. The room service staff are more than wonderful. The reception staff are wonderful, especially the receptionist Ghadeer, who greeted me when I arrived. I thank all the staff at the hotel. The rooms are spacious and comfortable and contain everything you need. The number of elevators is large and we did not find any problem despite the large number of guests. For breakfast there are three restaurants to cover the large number of guests and contain different types of more than delicious food. Minutes from the Haram and all services are available in the mall.
SLOW SERVICE
Service is very slow. I had 3 executive rooms and it took 2 hours to allocate them to us. Secondly, The safety box was not working in one of the rooms and i complained 4 times to get it fixed however, it still wasn't fixed. We asked for extra towels and even for that we had to keep calling guest services multiple times. slow and very poor service compared to Movenpick and Pullman.
It will never change!
Be prepared for disappoint! stack up on pain killers. It is not a five-star hotel in terms of staff and customer services. All hotels in Makkah take guests for granted, they are assured business. It's that simple. I have stayed at the Fairmont to the Rotana, High and low end. But staff at the reception are in short supply of attitude and lies, spin offs and excuses. Beware of the hotel limo services, it's as if you are dealing with commodities trading, prices change by the minutes to a level where the staff forget what they quoted you and the car you ordered comes in the form of another make and brand much lower that paid for. Yeah, if it was not for religious purposes, I would have not gone there at all.
One of the best hotels within Haram compound
Strategically located within walking distance to Masjidil Haram. The room housekeeping and facilities are very satisfying. Great varieties of foods for breakfast buffet. Rooms are connected to Masjidil Haram jumaah prayer speakers hence a convenient alert for prayer time and jumaah prayers.
Very good sense of welcome at reception
Very good hotel (we sleep well, eat very well and even do sports at level 24) The staff at the reception are professional. Special mention to Saud who masters the sense of customer welcome, his care and useful advice for a good stay
Im not satisfied
The room is not clean not same pictures when I booked there’s no disposable in the bathroom when I slept in the bed whole my body eating me and become red circle maybe the don’t change the sheets the hotel need renovation very old not same pictures
Fabulous view - Outstanding Hotel !
Checked in to this Fabulous hotel for 5 nights with my 85 year old mother ! Had requested and booked a kabba view and voila I got it – Simply outstanding view. The hotel was completely packed but BASHAYER @ check in counter made us super comfortable and checked us in ASAP and gave us the best room ever ! Everything was SPOT on @ this hotel – of course the HOTEL location – just cannot get better – but everything else that makes it worth its while are the lovely staff everywhere. Chef Imran @ breakfast happily greeted all guests with a smile and offer a sumptuous and delicious breakfast ! All in all a great experience and thank you everyone @ Rotana ! really top class !
Wonderful Break fast - Chef Imran and his team was so receptive and cordial
4.8/5 The Hotel was very good. Neat rooms and the toilet was very clean. The only drawback is the toilet is very small for the room which booked in. Chef Imran and his team were excellent. The Breakfast spread was very good and the taste was excellent. One of best. Chef Imran was so cordial and receptive and I enjoyed my breakfast all the days when i stayed in this hotel
Rotana Mecca
A very wonderful hotel, its staff, its location, and everything about it exceeded expectations. I hope to stay there again. As for the Starbucks experience in the hotel, it was a wonderful experience. As for the restaurant, it is very beautiful and elegant, and the variety of delicious dishes at breakfast was a very wonderful experience.
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