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Matsuhisa Munich München Tripadvisor Reviews
Latest Reviews On Tripadvisor
15 Reviews
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Not worth the money! Unfortunately poor service!
Unfortunately, it's nowhere near what it promises and deserves! We had already reserved a table for 4 people several weeks ago to celebrate our son's birthday in comfort. We didn't want a party or any special treatment, we just ordered a small chocolate cake. That was it! Of course, we had previously looked at the menu online on the Matsuhisa homepage and were looking forward to it. The first thing we had to do after arriving was to scan the menu as a QR code, as was the case during the Corona period, which was a bit disturbing in a restaurant of this class and after such a long time after Corona, but not a disadvantage. We immediately noticed that some of the chairs had worn backs and some of the tables were scratched. There were no tables set, at least our table didn't have a tablecloth. Not a bad thing either. We also noticed that the scanned menu didn't have some dishes, especially from the starter, which we could see online. The tacos and mini Wagyu burgers, etc. were missing. When we politely asked our very cool and distant waiter, he simply replied that this was a Japanese restaurant. Of course, he forgot that Matsuhisa is dedicated to Japanese-Peruvian cuisine. So there were no starters for our two children, who just don't like fish. When we asked if there was an alternative starter, the answer was again that this was a Japanese restaurant. We finally understood! Fabio, our waiter, was also not very talkative, which could be due to his lack of German, but we could have spoken English if he had asked! So we started ordering a few starters that we liked: shrimp, tempura, edamame spicy and crispy rice with tuna. Since we were already there at 7:20 p.m. and the children didn't have any starters either, we ordered the main courses straight away. When I wanted to order beef fillet skewers, our waiter said that they were small portions. So, problem solved and we ordered 2x beef fillet skewers (30 €/portion) as a starter for the kids. Then 3x beef fillet and a portion of chicken as a main course. When we asked for side dishes and asked for side dishes to fill us up, our waiter repeated again, this time in a more derogatory way, that this was a Japanese restaurant. OK, got it! Suddenly it occurred to him that they had a raw spinach salad that you could eat as a side dish, and we were immediately happy that there was any positive recommendation at all and ordered it. The drinks arrived one by one over the next 15 minutes. That's when we noticed that there was no coordination in the serving. First, of course, water was served, which our waiter had right there at the service counter. Then the other drinks, such as wine, cocktails and soft drinks (wrong twice!) really arrived at 5 minute intervals. By then the first soft drinks (0.2 l Coke) had of course already been drunk. The starters were brought in the same way, but at 10-minute intervals. First prawn tempura, then crispy rice and finally, after 20 minutes, the beef fillet skewers. Edamame was not brought at all. When we pointed out the missing edamame to the waiter, he said we hadn't ordered it. So we ordered again and finally 5 minutes later the edamame arrived. The highlight was the main courses, they tasted very good and the portions were sufficient. The chicken was very good and tasted juicy and tender and the sliced beef fillet was good in portion and tasted good. There were various sauces to choose from and they were good too. HOWEVER: first only the chicken dish was brought! Without any indication that the rest was coming. A little embarrassed, we didn't know what would happen next, would the rest come or not! We waited about 10 minutes and then asked the waiter whether the rest was coming too. Of course we wanted to eat together and not each of us on our own. Again the waiter took the liberty of telling me with a disparaging smile that this was a Japanese restaurant. I told him that I had been to Japan, Tokyo, before and that I took his constant references to "Japanese" restaurants as an insult. I asked if he had ever been to Japan, which he did not understand. We called the restaurant manager and he apologized, saying that they had a full house today, which is no excuse for us. So we returned the chicken and 20 minutes later, at around 9:10 p.m., we finally received the main courses together. When we then went to collect the cake we had ordered for dessert and had even confirmed in the afternoon when we called, a chocolate mousse in the shape of a ring, the size of a palm, with a Happy Birthday chocolate border suddenly appeared. For 4 people!!!!!! We are completely disappointed and cannot recommend this restaurant at all. It is not enough to just be in the Mandarin Oriental hotel and think that all guests put up with this and walk past it unscathed. As in previous years, this restaurant never lasted long. It constantly changed its motto and direction due to a lack of good management. Unfortunately, one star too many!
Be the first to ReplyWow!!!
This is the best Japanese experience in life: excellent quality of food and excellent service... everything was delicious, I can't wait to go back
Be the first to ReplyBest Sushi in Town
Everything was perfect! Great service, high-quality and fine food and an exquisite selection of wines and sake! Anytime again!
Be the first to ReplyExceptional service and the finest food
Excellent service. We didn't even have to express our wishes... the service and the food were top-notch. Fantastic!
Be the first to ReplyJapanese Culture Delivered
Chef Nobu generally doesn’t disappoint and this is no exception. Experience was great and so was the food and ambiance.
Be the first to ReplyExcellent sushi, great dessert!
Excellent sushi - best dessert ever eaten! Go for the cheesecake option! Great service and atmosphere. Would recommend and will get back!
Be the first to ReplySuper slow and chaotic service
Good location on second floor of Mandarin hotel. Welcomed by smiling hostess. And thats were service to ends… after 10 minutes waiter shows and after another 10 brings bottle of water. It took 100 minutes (hundred) the whole disorganized team to serve 2 dishes…. The food is really good but the pace of delivering food kills the experience
Be the first to ReplyAmazing breakfast with exclusive vegan options and excellent service from SIMA!
We decided to come to breakfast at the Matsuhisa to have a great start into the birthday celebration day of my husband and it absolutely met our expectations! Food was amazing with lots of vegetarian and vegan friendly options! Fruits were so juicy and great variety. Not to say the assorted options of bread, cakes, cookies, seeds, nuts…and the coffee yummy! But what was really a highlight of the experience was the amazing service we got from SIMA! From the moment we arrived she made the birthday experience so great for my husband, brought him some vegan surprises from the kitchen, specially cooked for him. She was absolutely kind, friendly and making us feel like at home and my husband like the King of the day! Thanks so much SIMA for your excellent service! You were amazing!
Be the first to ReplyGreat breakfast and top service by Sima
We have got breakfast. The restaurant is very nice and you can have there most of the things you can image a breakfast buffet can have. Berries, nuts, vegan pancakes. Delicious coffee. They offered me some quinoa pancakes (not on the menu) specially made for my vegan preferences. The decor of the place is top. The best of all is the service. Sima, the lady who attended us, gave us all the attention and pleased us with any detail that we wanted. Amazing service. Prices are high as expected in a place like this. If something was missing I would recommend more jam flavors, peanut butter, almond butter, any nut butter.
Be the first to ReplyAmazing!!!
We came for dinner for with friends and we were warmly welcomed by host and was seated at the sushi bar. We got the omakase menu, and Everything was amazing. Including our server Gabor, he was great! Thank you for the Amazing experience!!
Be the first to ReplyBest in town
The ambience, food but especially the staff is the best in Munchen! They are so sincere and friendly where as they are also super professional. It was a great experience for the whole family. Thank you MO family
Be the first to ReplySuper service, amazing food
I was a walk-up and they kindly seated me at the bar. The waiting staff were so accommodating. The menu was exquisite. I ordered the white fish and asparagus tempura and the salmon teriyaki. It was perfectly cooked. The beer and wine were also perfect. I was not hurried despite them being busy. A wonderful evening to conclude my trip to Munich.
Be the first to ReplyI love Matsuhisa!
Delicious food (new style
sashimi beef), amazing service and overall a great evening! Matsuhisa at its best! We will come back soon!
New money meets Uber eats
Food: the food is uninspired and boring. The quality of fish is acceptable but nothing that would justify their prices. If you like simple makis that you can order also on Uber eats for 10 euros but prefer to pay 50 euros, this is your place. The drinks were great though
Service: the service was all over the place, we did not have a dedicated person but rather all of them somehow where responsible. Which in the end translated into none of them worrying about us. We probably waited 1 hour until we had our first bite. That said, everyone was friendly, i think they are understaffed or mismanaged.
Atmosphere: overall it was OK, but some of the crowed Behaved a little rude - I guess you cant really pick your customers or maybe the new-money clientele is their target customer. Either way, was not for us but maybe others will enjoy it.
Very disappointed in Matsuhisa Munich- from a loyal Nobu/Matsuhisa fan in the US
Having eaten at Nobu and Matsuhisa restaurants in other locations such as New York, Los Angeles and Las Vegas I was very disappointed with our experience at Matsuhisa Munich. As someone who moved from California to Munich we were excited to dine at Matsuhisa believing we'd have a high quality experience and could expect the same standard of food quality.
Not only did it not live up to the standard of a Matsuhisa restaurant it didn't live up to our local sushi joint, much less the standard of a nice dining experience for quality food and service!
The food was mediocre at best, with raw fish selections tasting fishy and not fresh. As avid sashimi eaters and at Matsuhisa prices you expect a high quality raw fish product, not for anything to taste fishy. Portions were abnormally small in many cases, even knowing it is a small plates shared concept. Prices do not bother me, but when matched with poor quality of food it's unimaginable.
The service was inattentive and lacking with orders missing and our dinner service lasting longer than necessary at 4 hours and long pauses between small shared plates.
Matsuhisa Munich is not worth the money, nor is there much of an experience. If you are in the US by all means go, but don't bother with the Munich restaurant!