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🤢 2/5 - Groups of more than 7 people: I decided to have my
By 👻 @Maria V., 02/11/2024 3:00 am
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Groups of more than 7 people: I decided to have my birthday dinner at Momotaro because I've heard great things about it. Unfortunately, my experience here was terrible. It started with their event planning team, which I had to email to book my table since my group was bigger than 7 people. I emailed them on a Monday evening and got a response the next day in the afternoon, asking for more information. I responded within the hour, but I did not hear from them again. Two days later, I decided to email the main email address and finally got an immediate response. I was informed that groups of 8 or more were obliged to select from a fixed family-style menu. Personally, I wasn't a fan of the food selections. Upon arrival, our table setup was still incomplete. We were seated in front of the bar close to the entrance, with a pillar awkwardly dividing our group. When I requested a table adjustment, the server seemed hesitant, explaining that it will lead to space constraints and traffic issues, then said "there's nothing I can do about it; we can't move your table". I understood the spacing issue that she mentioned, but I felt that my reservations were pointless because I felt as if I walked in and asked for a table. I thought there would be a better seating arrangement in the restaurant for us because I had made a reservation. My friend got hit in the head at least 4 times by guests and servers passing between our table and the bar. There was a mat on the floor in front of the bar that someone tripped over and used my friend's head to catch themselves. It was a complete nightmare. We ordered our drinks before the first course started coming out. Four out of the five first course dishes came out, and our drinks were still not served. The bar was not full, and the tables around us were already getting their second round of drinks. When I inquired on what the remaining time was for our drinks to arrive, I received a somewhat curt response from our server, in which she said "Okay, there's (# of guests) of you here. It's going to take time." She looked frustrated; I'm not sure if the restaurant was short-staffed and she had too many tables. I only asked because I thought we would get our drinks before our next course started. At the end of the night, we asked for the bill. Our server said, "No, I can't get a final receipt; whoever booked it will get the final receipt tomorrow." We asked the manager, and he was able to get us a copy of the receipt. Also, the final bill I received through email the next day did not itemize the drinks; it just had a total amount next to the word "beverage." In conclusion, I would never want to come back here again, especially not for a big party. The food selections were okay, but I would have rather picked my own dishes to share family-style at our table. Some of my friends don't eat red and white meat, so not all the meat options were finished.
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