Zero knowledge wait staff - NAPA Kitchen and Wine Midlothian - Buy Reservations
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🤮 1/5 - Zero knowledge wait staff
By 👻 @America T, 02/20/2023 3:00 am
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When we first arrived we notice a group of young people just standing in the front desk, basicly just standing. My dinner order was a disaster, the lady that toke our order toke for ever to bring just two simple coktails. Im was craving a burger, a simple burger and order the Kobi beef burger with a egg and bacon. I'm pointed to the lady taking our order, " please make sure my burger is M rare and the egg is over easy, Im dont like over cooked meat and same with eggs. Guess what? exactly the oppositive, she comes back like 10 minutes later, my burger, fries and rest was already cold, did't eat and she ask me if she can order something else because another burger and stuff will take more time. Well Im end up with a dry caesar salad for dinner, was charged for it, plus No apologies neither from our waiter or none of the managers around, They ( front of the house managers) just walk pass you other other talbles and basicly thats it..... No apologies or traying to make me feel welcome guess or wanting my business. They lack experience or well trainded wait staff and the manager team need to be more engage with wait staff and clients, Please stop by and ask how is our eating experience going!!! Bad experience
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