We stayed here for two nights in December. - New York-New York Hotel & Casino Las Vegas - Trade Reservations
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Ranked #20 in Las Vegas's Best Hotels.
🤢 2/5 - We stayed here for two nights in December.
By 👻 @Melissa H., 03/07/2023 3:00 am
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The price was decent but they charge resort fees for amenities (i.e. fitness center) that aren't even available/open. The day we were leaving, we tried to visit the fitness center, which was supposed to be open at 8. Well, at 8:30 it wasn't open and there was no sign of anyone, so we went to reception. We asked and the staff member sort of shrugged and gave us a "check back later" response. I told her that this was part of our resort fees and that we weren't pleased. She responded by lying to my face and telling me that it was part of the room rate. It wasn't until I pulled their website up and showed her the exact wording stating that the fitness center was part of the resort fee that she acknowledged that I was right. I had to ask for them to take the resort fee off for one night (since we had used it the previous day) - she offered nothing on her own and was super condescending. There are so many options that I won't stay here again. Between the rude staff and the casino smoke (and why is this still a thing?!), it's just not the best place to stay.
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