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😍 5/5 - Impressive service!
By 👻 @Andrea Masavage, 02/28/2023 3:00 am
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I work in the hospitality industry, previously worked at The Ritz Carlton, and I was very impressed with the level of service at Nobu. I ordered towels in the middle of the night, and they were delivered very promptly. I ordered a bellman using the QR code website, and the bellman arrived precisely on time! His name was Alex. Natalie at check in was very engaging and answered all my questions with a great attitude, used my and my colleagues name multiple times at check in. There was already someone checking in at the desk and we were waiting but shortly, Alex came to retrieve us and brought us up to the check in area on the second floor and had radioed Natalie to greet us. She offered us water and tea and was very kind. Warly, the in room dining butler, was really wonderful. I needed breakfast delivered a bit earlier than what was offered online and he made it happen and with a great attitude. He set up the table in a very convenient area for me to access while I got ready, and he was telling me how I could order their beds or robes online as I was raving about what a great night's sleep I got. He also used my name in the interaction. After checking out, I realized I forgot a folder with important papers inside. The manager was able to retrieve these for me promptly, 3 hours after I checked out! I was upgraded to the Sake Suite this stay and it was fantastic! There was soaking tub as well as a steam shower. They gave me a loofah, make up remover, and really great bathroom amenities! They even had a working bidet on the toilets! The bed was the most comfortable bed I had ever slept in. I recently had 2 babies and have an infant and a toddler at home, so I cannot articulate just how much I needed a good night's sleep. I hadn't slept so soundly in years. For breakfast, I ordered the donburri steak, cooked medium rare with a Japanese poached egg. It was incredible! It was soft, cooked perfectly and absolutely delicious! it came with a miso soup and pickled radishes. The whole breakfast was fantastic. All in all, I was very impressed with my stay, meal and the service at Nobu.
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