It pains me to write this review, but after 3 visits that - Nobu Palo Alto - Buy Reservations
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🤮 1/5 - It pains me to write this review, but after 3 visits that
By 👻 @Pepper P., 03/23/2023 3:00 am
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It pains me to write this review, but after 3 visits that failed to meet expectations, I feel I must. Not to warn other diners of the many mishaps that occurred, but to send a wake up call to the management at Nobu Palo Alto. We have dined at Nobu restaurants from Malibu to Chicago with each visit meeting or exceeding expectations. Sadly, tonight was our third failed attempt after many wonderful meals there. It was the "let's try it again" visit with hopes of things being improved, you know, the one that would have us coming back for more. Sadly, this may be our last. One of our family members has a very specific allergy and one does not eat raw. Because of these dietary issues, we order separately and are unable to dine Nobu family style. In the past, this has never been a problem at any Nobu location. The past two visits, the non raw eater has had to wait up to 20 additional minutes for his meal to arrive while the rest of our party sits there and waits. Tonight, the non raw eater again had to wait 25 minutes for his beef dish. Once the beef entree was brought to the table, the dish was cold and over cooked. The temperature requested for the beef dish was medium. The beef was cooked through, barely was it even pink. Tonight was actually a quiet birthday celebration, I did not complain about my very expensive uni from Hokkaido Japan arriving at the table at an undesirable temperature, soggy seaweed wrap, and congealed. This was rather disappointing as it is usually worth the high price. While it seems things are not quite right in the kitchen, it is management who may be at the root of the problem in Palo Alto. Two visits ago, we had to call a manager in for very similar issues. After a brief discussion, he realized the problem and credited us for the items that were sub-par. Tonight, the manager came to our table and I tired to explain to him that this was not our first or second visit, it was closer to our 20th visit. This manager was off putting and simply did not care about the diners sitting in his restaurant. We wanted to have a nice meal to celebrate a milestone birthday and decided to give Nobu another chance. Again, we were disappointed. WIth so many excellent sushi restaurants in the Bay Area, we will likely save our Nobu visits for Malibu or other out of town destination. Terribly disappointing...
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