May 2023 We just arrived back from a week at Atlantis - Nobu Paradise Island - Buy Reservations
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🤮 1/5 - May 2023 We just arrived back from a week at Atlantis
By 👻 @David S., 06/08/2023 3:00 am
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May 2023 We just arrived back from a week at Atlantis resort at the Cove. We rented the Cabanas at the Cove for all 5 days and still had to wait everyday to find out is we were awarded a Cabana for that day. It was brought to our attention that the Casino Guest receive the Cabanas as comps along with many other perks. After 20 years of vacationing at Atlantis, generally once or twin per year, over 35 times, we have never been comped, upgraded or even recognized for our loyalty. We have spent over $700K over the years. This trip alone cost over $13K for the two rooms and $14k for the Cabanas. I asked to speak with a customer representative while the resort and was told they would contact me. I have yet to be contacted. It amazes me that after all these years our business does not seem to matter. In comparison we also use the Four Seasons and Ritz Carlton Hotels and after approximately 4 stays at each, we are treated like gold, receive upgrades and are viewed as VIP guest. If I do not hear back from someone regarding this matter I am sure that there are many other fine hotels in the Bahamas who would be interested in our business.
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