When I showed up to pick up my order (the fourth in a - Osakana East Village New York - Buy Reservations
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🤮 1/5 - When I showed up to pick up my order (the fourth in a
By 👻 @David L., 02/12/2022 3:00 am
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When I showed up to pick up my order (the fourth in a month), it included a package marked "2 botan ebi" which I didn't order but I thought they were throwing in a little something extra to be generous (perhaps to make up for making me wait 20 minutes extra because they were running behind... perhaps because they got my order wrong and ruined the entire purpose of my visit... perhaps because I've been a frequent customer and they wanted me to feel appreciated so that I would continue returning regularly), but, nope, she said THAT'S NOT FOR YOU and yanked it away...I'm really not a fan of their "you get what we give you" policy. They need to have an inventory system which is constantly synchronized with their online ordering platform. After all, it's a tiny shop which does a huge amount of sales online. But multiple times now, I've shown up and they have said "we ran out of that" yet they accepted my order and didn't bother telling me until I showed up. My grievance with this strategy of theirs is that I live 90 minutes away, it is a 180 minute commute for me to come here, and their prices are quite high, so when I order something and commit a large chunk of my day as well as spend lot of money, at the very least I expect to get what I ordered... Today she said, "I was going to call and tell you, but I didn't" and NOTHING was done to make it better. The fish quality is exceptional, but when you ask them to cut it for sashimi they do an embarrassingly bad job at it. Not quite demonstration quality, which is what you'd expect based on their very high prices... And they give out the exact same soy sauce & wasabi packets as very cheap places do...
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