Great food and lovely staff in the main let down by poor service at the end, each time - Paradise Soho London - Buy Reservations
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😒 3/5 - Great food and lovely staff in the main let down by poor service at the end, each time
By 👻 @Ellen A, 05/16/2022 3:00 am
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The food is awesome although for sharing plates the presentation of items in the singular didn't make heaps of sense and involved awkward cutting at times. What lets this place down is poor training to staff on how to turn tables effectively but also politely! I've been twice now and on both occasions our waiter has failed to confirm the 80 min turn time when seating us, nor has given us the typical 5 minute warning that our time is nearly up. On our last visit, this was signalled by the waiter turning up at the table with the card machine, interrupting my friend mid sentence and shoving the machine between us asking 'are you splitting the bill or is it on one card, as your time is up now'. Please note that my gripe isn't with the need to turn tables, or indeed the need to sometimes have to hasten people along, I've worked in plenty of places where I've had to do this. However, for the pricing of the wine and menu, and the implications for service this implies as opposed to say, a Bella Italia or a Pizza Express, the lack of attention here was disappointing compared to, for example, somewhere like Ottolenghi or Bright, where the same need is communicated in a far politer way and doesn't leave you feeling like you're just an inconvenience.
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