Disappointing lack of hospitality from the owners and poor value - Pennygate Lodge Isle of Mull - Trade Reservations
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Isle of Mull's Best Hotels that are most frequently booked by customers of Pennygate Lodge Isle of Mull
Ranked #25 in Isle of Mull's Best Hotels.
🤢 2/5 - Disappointing lack of hospitality from the owners and poor value
By 👻 @Janice T, 06/29/2022 3:00 am
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We are rather bemused by the number of 5 star reviews awarded to this hotel, in particular praise for the owners, as our experience was rather different. Although our room was perfectly clean and comfortable it was nothing special and certainly rather cramped given the price of £300 per night B&B, which was payable in advance. However our main criticism is the hands off approach of the owners, Fiona and Tony. After a brief welcome from Fiona when we arrived, we saw no more of the owners for the rest of our stay. It was left to the restaurant manager, a lovely lady named Rema, to explain the arrangements when we went for dinner. The restaurant is run as a separate business and the breakfasts and dinners were delicious but there was no-one to speak with local knowledge about our stay. Our impression was that the owners wished to distance themselves from the running of the place but didn't have the courtesy to explain to guests the new set up. Compared to the charming B&B we stayed at nearTobermory a few nights before,,run by a couple who took great care of their guests, Pennygate was extremely disappointing. Come on Fiona and Tony your guests and the Isle of Mull deserve better!
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