Disappointing "Hospitality" - Pottoka Paris - Buy Reservations
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🤢 2/5 - Disappointing "Hospitality"
By 👻 @Pierre N, 01/13/2023 3:00 am
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I will give 2 stars because the food on the tables looked very good, although unfortunately I never got that far. Everything else was the most disappointing “hospitality” I had experienced within the past 12 months – and I dine out 3 times a week in different cities worldwide. I booked for 7pm. I was about 10 minutes late, but no later than 15 minutes. This shouldn’t have been a problem since they already had my credit card details. Upon arrival, I was greeted rather unkindly and the manager was more concerned about where my ‘second person’ was (which I hadn’t booked for), than sitting me down at a table. I explained that I had only booked for one person (myself) but the manager kept insisting this was “not true” and, even if there had been a mistake, I had arrived. If someone is not attending it costs 50 € and I replied by telling him “I am here”. The manager – or owner – behind the counter kept me waiting and was working on his pad for about 10 minutes. I asked him if I could sit down – there was only one small table left – which I thought should have been mine. Everytime I asked, “no” was the answer and he kept on writing on his pad. He kept going on about the missing person and asking why I hadn’t checked the confirmation email and also why I hadn’t left my telephone number (which was not required, because they had my email address and credit card details). He kept on discussing and blaming me. This was extremely degrading and unfriendly and made me feel as though I was discussing with a bossy accountant . There was no restaurant atmosphere at all. I would like to apologise for the chef’s good work to the tables for having such incompetent management. I left without dining – at last he offered an uncomfortable counter seat next to the door. It wouldn’t have surprised me if he had already called someone else from his waiting list and was going to charge 50 € from me thinking I wasn’t going to turn up.
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