Good food if you can handle HORRIBLE staff - Raku New York - Buy Reservations
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😒 3/5 - Good food if you can handle HORRIBLE staff
By 👻 @correy, 02/10/2019 3:00 am
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Totally HEARTBROKEN!!! I read such great reviews on this place and it was AWFUL service.
Our reservation was 5:30 and we were kept waiting about 10 minutes or so. The booth was not ready for me to sit and I didn't like that the bathrooms were down a steep flight of steps. Anyone who is handicapped must avoid it.
Next we ordered the meal. We were told the steak-dish was already sold out and do keep in mind it was only 6:20. We had Chicken tatsuta-age, 6 fried chicken in a dish that came with a piece of lemon slice and very hot mayo. When I asked for more lemon... I actually got another small slice. For $8 give me LEMON!
Next we got the big bowls of udon with a huge wooden spoon. The 3 bowls were NOT brought to the table at one time. The soup was good a bit to salty for my taste buds. The noodle texture was fresh and soft.
Nameko Udon, Chicken Udon with lots of dark meat which I am not fond of, and Udon with fried shrimp that was served on a plate so it didn't get soggy. I am also accustomed to taking my udon from the larger bowl into smaller bowls to make it easier to consume and I had to ask for BOWLS. The waiter returned with 1 bowl. Well, guess what He had to walk back with 2 more.
Is it to hard for this waiter to be a tad more into his customers. He didn't introduce himself, we started with a waitress who never returned and it was like asking anyone who passed by for Service.
My son totally told the waiter it was my birthday and to serve the desert with a candle. Well, they handed us the bill without even asking if we wanted anything else. My son-- gave the waiter a stare-- which I didn't understand and asked for the desert list. Well $10 later getting this cake with whisky ice cream, there was no Candle and he was very very disappointed.
Food was fine. But for $70 worth of food I didn't like the service. Silent and rude!!!
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