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🤢 2/5 - Don't believe the hype.
By 👻 @Solstice G., 01/31/2024 12:00 am
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So many things went wrong with our night here to warrant this review. Everything started fine and our server took our drink orders. On two separate occasions, though, she was confused and unaware by what was on the menu and mentioned she hadn't heard of the drink. This is a key part of being a server, no? More on that. After ordering food, it took ONE HOUR for it to arrive, on a Tuesday night that seemed neither slow nor busy. In that time service was sparse. Once it did arrive, two out of our three meals were overcooked compared to how they were ordered. We sent one back which took another 20 minutes. Someone new brought the corrected meal out and after that NOBODY came back to check on if everything was correct and good with us until we asked for the check. Now I should add that they charge a mandatory 22% service fee to every bill so you would expect service to be a top priority. This seems like a glaring issue with this kind of decision in that the incentive to provide any service is lost once the fee is mandated. Subjectively, the food was not good. But that's my opinion and someone else might like it so take with a grain of salt. But it was poorly seasoned so a grain of salt is exactly what was needed. Once we did request our bill, someone new was all of a sudden helping us. This is the first person who came to our table for 25 minutes, after receiving a corrected meal. I asked about our original server and was told she left for the night. Just disappeared without a word to any table. Again, very poor and absent service for a highish end restaurant that requires a "service fee". And for a restaurant that is open 4-10, why is a server leaving right in the middle of dinner service? Strange. We got our bill at 8:50. By this time, what I assume was a manager, had taken over the front table by the window with a laptop and clipboard literally doing back of house work in the front of house like we're at Chilis or something while we have a $250 bill on our table. At 8:50! It wasn't like it was past closing time. They close at 10. Incredibly unprofessional and changing the mood of the entire space for everyone there eating. If this is how ESR operates it will be my last visit to one of their restaurants. Extremely offputting.
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