Average food and service, despite selected dishes that were good - ROKA Mayfair London - Buy Reservations
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😒 3/5 - Average food and service, despite selected dishes that were good
By 👻 @Peterson J, 12/26/2022 3:00 am
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Have eaten at multiple Roka restaurants over the years in the UK and overseas. Today’s experience and food was mediocre. Of course my rating won’t impact their average and it probably won’t improve because of this - but I need to give feedback anyway given that delivery fell short of expectations. - we sat at the counter which is fine, yet them piling us lemons / limes at the corners for Liz leaving empty plates around for too long attracts insects/fruit flies. Not appetising for my young daughter to keep waving off the insects off her food - food was a mixed bag. The spare ribs were done nicely. The chicken skewers were over cooked and dry - we saw them grilling on for quite a while from where we sat. The sushi was good average. Miso soup was way too intensely seasoned / mixed. The iceberg salad and found to be creative and well made resented. - service was mixed to poor. There is no dedicated waiter. So we dealt with someone who took the order and three other people who brought or took food. Hence follow ups were not always consistent and timing of the food too spaced out given multiple dishes. When I flagged the insects and slow arrival of dishes I got a weak apology and shrug. Everyone seemed stressed out, maybe under staffed. In any case, I was not impressed. Have tried most upper end Japanese restaurants in central London - from authentic Japanese Izakaya to foreign owned places like Roka. Have also lived in Tokyo and travelled in many parts of Japan - so I can calibrate both the food and price point. Given the 150GBP spend for a simple dinner for two with no alcohol today - I was underwhelmed. You enter and leave the place without feeling welcomed or appreciated as a guest, which is a no go for a Japanese-themed restaurant. Too many good alternatives in London - no need to return to Roka Mayfair.
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