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🤮 1/5 - Don’t choose this rooftop bar…
By 👻 @RachelandAdrian, 07/11/2022 3:00 am
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We’ve come to New York for my daughters 21st birthday. She really wanted to experience a roof top bar and had done lots of research over the last two years. She decided to go for 230 fifth, as it looked really lovely. The hotel rang ahead to see if we needed to have a booking but told us to walk in. After being asked to stand aside in the line to find our ID the security guard at the door continued to let people in, ignoring us even though he could see we were ready. While I was watching, he let someone in without showing ID at all. He then proceeded to lecture us (me and my partner mid 40s to late 50s) about showing ID. We knew it was important, hence carrying it with us, but it was the way he spoke to us… felt like we were back at school. If you want to create a customer experience where people feel unwelcome and patronised, your front of house has certainly achieved it. We chose not to go in because felt completely belittled. Why would you put someone at such a special venue with such attitude welcoming guests (or not as the case may be!). I am really pleased my daughter was with us and didn’t go on her own, if the guy on the front door was anything to go by, he didn’t show a thread of care or empathy for us or other guests. If you’re looking for a roof top bar, we ended up at the Moxy and it was wonderful.
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