Ruschmeyer's Montauk Yelp Reviews - Ruschmeyer's Montauk - Trade Reservations
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- Any Room Type
- Any Standard Room
- Standard Ocean View King. Partial Ocean View Terrace. Newly
- One Bedroom Residence Ocean View 1181 Sq Ft (Full Kitchen Terrace)
- Two Bedroom Residence Has Ocean Views 1305 Sq Ft (Full Kitchen)
- Our 2 Bed Plus Den Residence Is A Private Custom Designed
- Ocean View Three Bedroom Cottage. Ocean View Fireplace. Full
- Any Suite
- Deluxe Ocean View Junior Suite Bi (Level Private Terrace Ocean)
- Standard Ocean View One Bedroom Suite. Partial Ocean View King
- Deluxe Oceanfront Two Bedroom Suite. Steps From The Beach. Two
- Our Superior Jr Suite Has A Partial Ocean View. Superior Ocean
- Superior Ocean View One Bedroom Suite. Ocean View. King Bed.
- Superior Ocean View 2 Bedroom Suite Views Of Our Private White
- Deluxe Oceanfront 1 Bedrm Suite. King Bed. Two Terraces. Queen
- Deluxe Oceanfront 1 Bedrm Suite. King Bed. Queen Sofa Bed Views
- Any Deluxe Room
- Deluxe Ocean Front King. Closest Rooms To The Beach. Floor (To)
- Deluxe Ocean Front 2 Queens. Closest Rooms To The Beach. Floor ()
- Deluxe Ocean View King. Ocean View. Private Terrace. Newly
- Dlx 2 Bdrm Ocean Front Cottage.ocean Front Fireplace.private
- Deluxe Oceanfront 3 Bedroom Cottage.
- Dlx One Bedroom Oceanfront Cottage. Fireplace. Kitchen. Private
- Any Superior Room
- Superior Ocean View King. Ocean View. Private Terrace. Queen
- Any Family Room
- Std Ocean View Jr Suite Bi (Level Living Space King Bed And A)
Montauk's Best Hotels that are most frequently booked by customers of Ruschmeyer's Montauk
Ranked #18 in Montauk's Best Hotels.
Ruschmeyer's Montauk Yelp Reviews
Latest Reviews On Yelp
14 Reviews
0 Replys |
"Dmitri" is a liar and stole our money, which he sent us
"Dmitri" is a liar and stole our money, which he sent us texts confirming that we would get our money back after we discovered animals living in our room, a clogged sink, and dirt everywhere. There is no check-in process, nor on site management. I will absolutely never return here. I hope that this place shuts down for fraud. Two other groups of people were lounging around the "courtyard" area facing the same problems as us. Try sole east, it's a cheaper option for a much bigger and cleaner room, pool included.
Be the first to ReplyWe stayed in room 13, a suite, and we found a snake under
We stayed in room 13, a suite, and we found a snake under my bed. It was about 3ft long. See attached photos and video. Customer service treated the incident like it was absurd that we would be distraught over FINDING A SNAKE UNDER THE BED. Details below. I planned my best friend's bachelorette weekend in Montauk, and booked Ruschmeyers. We had a Friday through Sunday booking. Saturday night, we returned from dinner, and a snake was spotted in the room. We looked through the room and discovered a snake under the bed that I slept in Friday evening. We called the after hours line (there is not a single staff member on site at the hotel) and they sent someone to remove it. The snake was huge. (See attached photos and video). It was close to 3 feet long. It was terrifying. The whole night all I could think about was how a snake was under the bed that I slept in the night before. We did not sleep that night. Since this incident happened, it has been difficult for me to fall asleep. I now remove the bed sheets prior to getting into bed at night because I need to make sure nothing is underneath them. I arrived back home to Chicago Monday, and called customer service Tuesday. I was greeted with hostility. The person on the phone made it seem like it was absurd that I would be upset about finding a snake under the bed. They said 1. Well, it's a rural area 2. Well, we did remove it I didn't even receive any semblance of an apology or acknowledgment of how scary the entire incident was. Customer service said " so what are you asking for" and I said I think some form of refund is appropriate. He told me he would call me the following day with an outcome. Wednesday came and went, nothing from Ruschmeyers customer service. I called twice Thursday, no answer. I texted the thread where they had previously reached out to me, no response. On Sunday I had the bride -to- be send an email and explain what happened, with pictures. No answer. She followed up on her email. They finally responded. They said they would give her a call Wednesday. Once they called her, they told her it was really out of their hands at this point, as I waited a WEEK to reach out. I called 2 days after checkout, math is hard for some I guess. It was the same customer service rep I spoke with the week prior. They behaved as if her email was the first time we reached out. They offered a small reduction in the total bill. She called them again and I joined the line. I laid out exactly how many times I reached out, how they told me they would follow up with me and never did. We argued. I explained that at this point. with their lack of understanding and their dismissal of our complaint THAT WE FOUND A LARGE SNAKE UNDER A BED I would expect a full refund. They denied us this. They mentioned that if we visited Montauk again they could offer us some discount on a new booking. To think we would ever stay here again, knowing their casual and dismissive response to our rightful complaint is laughable. We finally came to an agreement that they would refund us a night of the stay. To recap, it took: 10+ unanswered phone calls 5 text messages that were ignored 3 actual conversations with customer service, of which not a single "I apologize that this happened" occurred I am attaching pictures and videos of the snake. It is incredibly disappointing that Dune Resorts treated us so poorly. To treat this situation like it was something overdramatic, or did not warrant us as guests to be upset, well I will let the video and pictures speak for themselves.
Be the first to ReplyI'm absolutely disgusted by the way I was treated here.
There was NO line and no one spoke to me so I stole on the side. Another group came up and they offered a table when I said we would by a table they said we were rude..... there was never 1 word exchanged
Be the first to ReplyService is rude, logistics are a nightmare do not come here
Service is rude, logistics are a nightmare do not come here .How has a place like this not figured this out,
Be the first to ReplyI wish I could zero stars this place is disgusting.
Served me a tequila soda for $22 with bugs inside it. Asked for a new one they poured me a new one with an egg sac inside it. Asked again for a new one the bartender said it's best he could do. Disgusting gross terrible have more fun anywhere else on earth in Montauk instead of being ripped off at this place. If you come here eat before and drink before because this place SUCKSSSSS and I never write reviews. People give this place one star for long waits. How about one star for legit disease? I could vomit at what they serve you. Don't wait on line here or even bother ubering. Any place in Montauk better.
Be the first to ReplyClassless establishment.
Much better places to spend your money in montauk!! Seriously don't bother going here unless you want to be treated poorly.
Be the first to ReplyCame here with a few friends and we had a great time! The
Came here with a few friends and we had a great time! The food and service were amazing! Saturday night the party starts around 10pm, and gets busy! Definitely get there early and/or make a reservation! A Montauk hotspot for sure!
Be the first to ReplyDave Portnoy says go here, I say save your fricken money.
$2,500 minimum for an outside table $4,000 for inside. Waited on line for 45 minutes despite an empty bar. Rude staff, no music, no people. This place sucks, go elsewhere.
Be the first to ReplyHaving come out to Montauk for the 4th of July Weekend,
Having come out to Montauk for the 4th of July Weekend, Ruschmeyer's was the largest disappointment we had. As a TLDR: Misleading dinner reservations that get kicked out before 10pm and expensive tables requiring bottle service.It started with dinner service on Friday, we booked a reservation and had to wait in a long line with rude staff just to enter the building, followed by an additional wait while we waited for our table to clear out. In addition to that, the table was promptly kicked out before the live music started (Blondish) which was told to us after we were seated - in order to stay we would have to purchase bottle service.On Saturday night, our dinner reservation was suddenly cancelled "due to the weather", however we were offered a table for the night - the going rate for a picnic table was $1,250 minimum (10 people max). Yes, the people inside are beautiful and fitting with the vibe, but you really have to ask yourself, is it worth it? An important note: nobody can stand on line as general admission, you MUST have a table reservation, including the beautiful women who usually would be let in to these types of clubs for free.Special callout to this review - it was on 4th of July weekend so the information may only be relevant for peak Montauk times.
Be the first to ReplyI came here with four friends on Friday night for dinner as
I came here with four friends on Friday night for dinner as a means of spending the rest of the night here. The minimum was $150 per person so I wanted to confirm that we were able to stay after to enjoy the bar, outside area and dance floor for the rest of the night, and I was told via email that we would be able to stay. First of all, the food and drink prices are absurd, but we knew what we were getting ourselves into and even with the prices, we only reached about $450 at the end of our 90 minute reservation (yes, we had to leave after 90 minutes). The waitress offered us a bottle of rose for $150 dollars as a way to meet our minimum. I proceeded to look up this bottle and found out it retailed for $22... After we were done with dinner, we went to the bar and at about 10pm all of the lights turned on, music off and bouncers were flashing lights at all of the dinner guests asking everyone to get out. They were only allowing people who bought bottle service and the way to decipher who's who, they were giving out red wristbands. My group of friends were able to stay because I kept showing employees the email confirming we were able to stay but we were not given wristbands so we couldn't go to the outside area or else we would have never been let back in... just an incredibly slimy and stressful situation all around. Most of the employees were very nice, I simply blame the owners and horrible mentality amongst the crew. This used to be a friendly, fun and favored establishment and now has clearly turned into a money sucking, club-like venue.
Be the first to ReplyMonumentally pretentious.
Though you may be in the Hamptons and expect those adjectives to be indicative of a 5 star review, expectations rapidly sour upon arrival. Save your time. Stay at home. Cheers!
Be the first to ReplyGreat experience, accommodating and safe! Make sure you
Great experience, accommodating and safe! Make sure you make a reservation for dinner!
Be the first to ReplyMeal was disgusting, extremely over priced, and all round a
Meal was disgusting, extremely over priced, and all round a terrible experience. Would highly recommend eating elsewhere.
Be the first to ReplyThe outside seating here feels like you're at a camp-- a
The outside seating here feels like you're at a camp-- a very expensive camp. The food for the price is just not worth it. The calamari was average at best. The fish of the day was salmon served over asparagus and that is all you get for $40. No potato, no bread, nada. For someone on a low carb diet, this is great but if you're a big eater, you'll not be satisfied. Go somewhere else.
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