Disappointed - Sale Pepe Lahaina - Buy Reservations
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🤮 1/5 - Disappointed
By 👻 @Dennis O, 07/16/2023 3:00 am
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When we arrived, there were about 20 people waiting in front- not for a walk-in table, but for their reservations. We waited about 25 minutes after our reservation time to be seated. Then, it was 45 minutes to get our drinks- the waitperson said she was also the bartender. After another 25 minutes, I inquired about our appetizers; the waitperson admitted she forgot to put the order in, but would rush them. In another 15 minutes, they arrived- four minutes before our entrees. The entrees: my son's gnocchi were so burnt they were inedible. We had to send them back, and the waitperson brought more out 10 minutes later, saying we would not be charged for them. Alas, we were. My wife's lasagna was also burnt, but she was able to cut it off and still have enough to eat. My daughter's pasta with beef ragu had chunks of meat the size of small steaks in it. My grandfather was a chef from Italy, and this is not how ragu is supposed to be. On the other hand, my pasta was excellent, and the waitperson comped us dessert. We had excellent service at other restaurants in Maui, but when you see waitstaff running, as they did here, something is wrong.
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