Nightmare on Regent Street! - San Carlo - London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of San Carlo - London
🤮 1/5 - Nightmare on Regent Street!
By 👻 @Fiona0102, 03/20/2022 3:00 am
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Having visited San Carlo several times in the past we decided to celebrate a friend's birthday here. What a mistake and what a huge disappointment! Never have we experienced such chaotic, unprofessional, farcical and incompetent service in our lives. After being seated at just after 8.00 pm and promptly ordering our drinks they eventually arrived at 9..15 pm. The wine was incorrect and the two beers were forgotten. After complaining several times starters finally arrived one and a half hours after placing our order. Out of the four ordered, two were completely incorrect, pointed this out to a waiter who had literally no understanding of the menu and second attempt arrived 10 minutes later. This too was incorrect! Eventually accepted third attempt at starter. Our main courses were lukewarm and mediocre. A truly awful and frustrating experience!
We were given a free bottle of wine and two beers - scant compensation for a ruined evening. On the plus side, there was a great 'war atmosphere' in the restaurant All the enraged diners joining together to share their horror stories of the evening!
So sad to see a once fab restaurant reduced to an embarrassment to the San Carlo name and standards of service.
Poor food, dreadful service, disgusting toilets and even senior staff complaining to their guests about the chaotic running of the restaurant.
AVOID AT ALL COSTS
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