Really slow and poor customer service. Food was ok (when it arrived) - San Carlo - London - Buy Reservations
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🤢 2/5 - Really slow and poor customer service. Food was ok (when it arrived)
By 👻 @Meryl99, 01/23/2022 3:00 am
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Went to San Carlo, St James last night for a pre theatre meal. Table was booked for 5.00pm but half the party arrived early. The restaurant was virtually empty. They gave us menus but then left us for 20mins not even asking if we would like to order drinks. We had to ask to order drinks. The rest of the party arrived at 5.00pm. We were going to have starters and mains, but our waiter told us we could only have them if they came together, as we had told the restaurant that we would need to leave promptly to get to the theatre. We agreed. The waiter had advised at the beginning that their fryer had broken, so no frites, calamari etc. However, when we came to order , a lot of other menu choices were also not available. We ordered before 5.30pm. We eventually got our food about 6.30pm. We had started to ask when any of our food would arrive at 6.15pm - at this point our waiter seemed to be blaming us for the problem as “we were a large group (10) and the fact that they were busy”. By 6.15pm they were now busy but they certainly had not been for the first one and a half hours of our visit. The food when it arrived was fine, some dishes better than others. They told us they would give us a free dessert - I told them I didn’t want one, just the bill. They brought it anyway , which delayed the bill even further. I had to go to the counter to get the bill compiled so we could leave. To be fair the manager discounted our food, without me asking. However, the experience was a poor one - we had to prompt for everything- our drinks, our food, our bill and whenever we asked we were given the very shoddy impression that it was our fault, not the restaurant’s. In London, for a restaurant in this price range you can do better.
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