This place is seriously suspect. - Seminole Hard Rock Hotel & Casino Hollywood - Trade Reservations
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🤮 1/5 - This place is seriously suspect.
By 👻 @M T., 04/19/2024 3:00 am
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I noticed on most of the travel sites there's an interesting pattern. If there's a slightly negative review, it usually is something that is somewhat trivial about their smoking policy. Response comes in from what seems to be an AI bot with a canned ham type of general apology. And every negative review is followed by anywhere between 4-5, 9 or 10 star reviews. The exception is here on Yelp and on the BBB website where they have an F rating. My family and members and I had an awful experience here. Yes the food was good and the design is nice. But we had people knocking at our door like they were trying to get into the room in the middle of the night and calling and breathing on the line. When we called security to have this addressed; we were advised, "not to make a big deal of it because it was just kids playing." They said it wouldn't happen again but it did that very night. When we asked to change rooms that request was denied and we were gaslit. Told we were making mountains out of mole hills. The next day somebody had pushed a drawing of my aunt under the door that said we see you. This was a drawing of her standing in front of the mirror in the bathroom. Very disturbing. When we asked about that light we were told it was not a big deal. The whole experience was creepy and they didn't even take an instant report of what happened. It seems that this hotel is very aggressive with managing. It's less than stellar image. A police report should have been taken. However, that's under the jurisdiction of tribal police. And every member of the Seminole tribe gets a check from where? The Hard Rock Hotel and Casino why would they hurt their own bottom line by filing a police report that makes their hotel look like an unsafe place? The answer is they wouldn't and they didn't. Know what risks you're taking when you stay here. Don't expect the perks that you'll get from aggressive play in other casinos. That's not what they're known for here.
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