Good food but scruffy, noisy restaurant - SERRA by Birreria New York - Buy Reservations
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New York's Best Restaurants that are most frequently booked by customers of SERRA by Birreria New York
Booked 1 times by SERRA by Birreria New York customers.
Ranked #13 in New York's Best Restaurants.
😒 3/5 - Good food but scruffy, noisy restaurant
By 👻 @mark, 07/06/2023 3:00 am
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Had read articles stating how wonderful this restaurant was, after walking through the eataly store and seeing all the fantastic ingredients and food counters, we were so excited. After being greeted by the young lady on the ground floor, we were sent up to the roof restaurant in a lift. When the lift door opened, I thought we had somehow pressed the wrong button in the lift and ended up on a back of house floor as the area outside the lift and on the stairs up to the roof level were very scruffy and smelt dirty. The food was nice and the overall look of the place was also nice but totally spoiled by the music being pumped out by the DJ in the corner, way, way too loud and that is the opinion of our 18 yr old daughter who was dining with us. Before we paid and left, I thought I would use the Men’s bathroom, oh my god, what a dump, absolutely disgraceful. There was some kind of Ducting stacked up the bathroom and everything in the room was broken and worn out. Considering the cost of eating here you would at least expect the bathroom to be presentable but it wasn’t, shockingly bad. Simple things like this leave a really bad impression and would certainly put us off from ever returning or recommending the place to anyone else, real shame.
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