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SLS Brickell Miami Tripadvisor Reviews
Latest Reviews On Tripadvisor
20 Reviews
0 Replys |
2 Star Hotel at Best
My mind is blown when I read all of the recent 5 star reviews as we had an experience far from 5 star. The hotel itself is extremely dated and furniture old (stained/ dirty pool cushions), pitch black halls leading to the rooms and an unapologetic staff. The housekeeping was subpar leaving dirty cups and not replenishing what was used in the room (towels, lotion, soap, coffee pods). We had to call multiple times a day to request items that should have been there after a clean. The whole time we were there they were performing fire alarm "drills" that stated we couldn't leave the hotel multiple times but the worst was on our 3rd day we received a letter under our door that the elevators were going to stop working at midnight which also meant that we had a midnight curfew. We rushed back from dinner and potential plans knowing that we wouldn't be able to get to our room. Upon arrival we asked the staff if the elevators were still going to shut down at midnight and they said they weren't sure - wouldn't your employees be informed of this crucial info and be privy to the letter that the hotel guests received? You would think! We went to our rooms and then a few minutes after midnight the power went out meaning not only no elevators but no A/C and we couldn't charge our phones. I was there on business as well as pleasure so knowing I had to be up for work meetings the next morning with a phone that wouldn't be charged for an alarm was less than ideal. I wrote the manager an email (I was given her card that night) and received no response. After multiple phone calls that morning to try to reach her I was told we would be receiving a $100 credit for the inconvenience for the loss of power. I didn't have it in me to put up a fight and just wanted to get home at that point, but after spending thousands of dollar this was a pathetic gesture at best. Needless to say I will never be returning to a SLS hotel.
Be the first to ReplyConsistent and impressive, quality customer service!
I absolutely love the entire staff here. I have a rather large truck that valet attempts to accommodate as often as they can for me. Both bellhops I’ve encountered are incredibly welcoming and eagerly attentive while the front desk never ceases to amaze me with a warm welcome and kind faces. I stay almost weekly due to my work travels and prefer to come back here because of the ambiance. The standard rooms are great but I splurge and upgrade to suites when I can. Everything from the room service to the snacks within each room are so convenient and swift. But it’s once again, honestly the staff that makes it so enjoyable. It’s hard to encounter great customer service, even more so these days and I can’t begin to say how much I appreciate the efforts of this hotel. I’m more than pleased and impressed with the consistency
Be the first to ReplyVery bad
Terrible service. I would never go there again You have breakfast included and then they make you pay for it and add extra things when you check out. They are terrible and furthermore the room (we had taken the suite) was dirty and we had to call housekeeping 10 times before they came to do it.
Be the first to ReplyWonderful Stay !
very clean and cozy. customer service was awesome. I will definitely be revisiting soon. The hotel was outstanding in every way. We had supper there, and the place was spotless, fashionable, spacious, and had great service. The food was excellent and well-valued, and the attentive and effective service was provided. The room itself was cozy and tastefully furnished.
Be the first to ReplySLS Brickell: A shame!
poor experience. Will never use this hotel again. No room cleaning on one day and at 6pm the other day. Had to request a towel replacement at 6pm the second day. the coffee cups stayed uncleaned after use since of the second day until the day of our departure. Could not get a bill of my stay. Was told I have to contact Expedia.
Be the first to ReplyBetter places to stay in brickelle
40min wait for breakfast at the restaurants Thin walls Windows not insulated for noise Will not stay at sls Brickelle Stay at sls lux Or W Not worth the money Also staff does not understand or speak English Not even front desk staff Clogged bathroom sink
Be the first to ReplyExcellent experience
We stayed for the weekend and had a great experience. The front desk and restaurant service was excellent. The room was a nice size and it well appointed. The restaurant for breakfast and happy hour was extremely enjoyable with high quality food and prices were reasonable We would come back
Be the first to ReplyPerfect dinner great service !
I was recommended to come here by family friend, and it did not disappoint. I was greeted by the most friendly hostess Unfortunately, I didn’t get her name. Our server was Alex and I was beyond impressed with his knowledge and charisma, and willingness to explain the menu. The food was phenomenal. I’ll definitely be coming back and requesting Alex as a server
Be the first to ReplyBest hotel in Miami
I never write a review. I’m writing this one because this hotel was one of the best experiences I’ve had in a very long time. The employees are amazing and the rooms were very nice. I will return! We normally go to Hilton but, not no more. This chain is the best so far.
Be the first to ReplyVisit to SLS Brickell
Every time I come to SLS Brickell I have an amazing time. Luis is always helpful and personable! The food, amenities, and the location is great too. I’ve been to Miami several times, and I always choose this location. I highly recommend staying here if you are visiting Miami.
Be the first to ReplySLS
All of the staff are excellent. Luis was super helpful and assisted us with everything we needed. Whether it was as bandaid or a ride around Miami. He is a very nice man and I would definitely visit SLS again! Thank you for all of your help.
Be the first to ReplyAwesome trip in a great hotel
Awesome hotel, clean rooms, great amenities and the best location. Staff was very friendly and helpful. Alan at the front desk was always great to talk to, ask for directions, and helped with our luggage when we were in a rush. Couldn’t appreciate it more!
Be the first to ReplyGreat Hotel!
Luis bellman was the best! Amazing driver, all around funny guy- hands down made my trip!! Hotel was nice too, every staff was nice, i without a doubt plan to come back! One of the best hotels I’ve been 2!
Be the first to ReplyEDWIN
Everything was great we had a great time great driver great host great people great time great vibes immaculate receptionist everything was amazing… we truly enjoyed our stay here absolutely no complaints at all
Be the first to ReplyLuis is a big G
The hotel is very nice and clean. The pool is very beautiful and the staff is very helpful too. But, the one person everyone loves, is Luis. He welcomed us in a very warm way and made us laugh every time we met him. I noticed that everyone who passed by him stopped and did a smalltalk. He is super helpful and a true gentleman.
Be the first to ReplyThank you Luis!!!
Mr. Luis Bellman was very helpful, when we needed to store our luggage at the hotel. We were simply visiting family here and did not know where to store our suitcases, but Luis was welcoming us with a huge smile & told us that we could leave it at the hotel. He had a beautiful aura and gave us us such a sweet smalltalk. He even talked in German, which made us smile :) He knows how to reach people & he is wonderful at what he is doing! The hotel is wonderful, but entering the hotel with such a warm welcome with Luis, we‘ll recommend the hotel to others too! Thank you Luis!! You are the best 😀
Be the first to ReplyTop notch!
Luis was amazing along with the front desk staff. Amenities were top notch! We absolutely loved the pool and gym. And the room/view was spectacular. Would definitely 100% recommend staying here at the sls.
Be the first to ReplyGreat service!
The hotel is very nice and is located in a great place downtown and walkable to many restaurants, bars and shopping. The hotel rooms was clean and the amenities were nice. Luis Bellman was very courteous and always will to help with a smile.
Be the first to ReplyBeautiful hotel but some recommendations
Beautiful rooms and free gym clothes laundry and clothes pressing was excellent music by the pool far too loud at the weekends. The pool area is lovely but they need a better food menu and frozen cocktails. Decent gym Room service rules don’t make much sense. Certain items were collection only but could be eaten in the room Luis the bellman was extremely helpful
Be the first to ReplyExcellent
SLS Brickel is a wonderful hotel, premises, facilities and service. The staff is very attentive, supportive. Excellent location near Brickell City Center, multiple restaurants and all the office buildings The pools and the poll area are superb. Highly recommended
Be the first to Reply