Very tired and the elevators don't work - sls hotel Miami - Trade Reservations
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🤢 2/5 - Very tired and the elevators don't work
By 👻 @Harry B, 03/06/2023 3:00 am
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So my stay at the SLS was a bit of a catalog of errors. The SLS is in a beautiful Art Deco building from, I guess, the 1950s - but that comes some major drawbacks. I arrived on a Sunday just before 4pm. I was told that my room still wasn't ready, even though check-in was at 4pm. I was therefore put in another room that was ready. Room 402. There are two elevators in the hotel. One was broken and had a barrier in front of it. I waited for the other one. And waited. And waited. With about 12 other people. You see, there is no service elevator, so this one elevator has to serve 12 floors of rooms, and the basement, and all the cleaners and facilities and kitchen. So you ALWAYS have to wait about 10 minutes for it. And when you're waiting on the room floors, it doesn't say where the elevator is, so you just wait. And wait. And wait. Or you give up and take the stairs. Which are very narrow and dark and painted black, so you can't see them, so you might die. But after waiting for 10 minutes for a lift that never comes, it feels worth the risk. What they didn't tell me was that the room I had been put in, Room 402, was the smallest room in the hotel. So much for "King Deluxe", it was more like "King Closet". The bed basically took up the whole room. There was no wardrobe - a tiny hanging rail with room for one shirt. A small uncomfortable chair (whereas in the pictures there's a nice long sofa). And a tiny shower room. Oh and the sheets were nice but the pillows were all cheap artificial foam ones. Ugh. Honestly I was so claustrophobic that the next morning I rang to complain, and was told I could change rooms - but I would have to check out at 12.00, and then check back in again at 4pm. (and no, no refund or compensation for putting me in a cupboard). I couldn't stay in the room, so I took one of the nice pink bicycles round to Soho Beach house for the day and worked from there, returning at 12.00 to check out. Thankfully they were able to move me right away into my new room, room 1112 on the 11th floor. Unfortunately now NEITHER of the elevators was working. Yup, the one on the left was still broken (and by the way it was broken right through until I left the hotel the following Thursday), and now there was someone fixing the lift on the right as well. So I had to take those narrow stairs. Yup, 11 flights of stairs. There was a whole bunch of us climbing the stairs, and a bunch of people coming down the stairs, so it all got rather amusing. Nobody died, thankfully. My new room (1112) was better - small but just spacious enough you don't feel like you're going to suffocate, and at least there was a bit more hanging space, a sofa with a little space to work on, and a bigger bathroom. I still couldn't believe they'd put me in the cupboard room when I was paying $500 per night. But this was a nice room, If only the elevators worked. I got lots of glute work-outs going up and down those 11 flights of stairs. The other crazy thing is that when you take the stairs down to the Mezzanine floor, you either have to go down to a fire escape that brings you out to some weird alleyway behind the building (kind of scary) - OR you can barge into the hotel meeting space, which has nice stairs to the lobby. But those are the only options. As it happens, my company was using the meeting space for our offsite, so we were constantly interrupted by people who were fed up waiting for the elevators and the only way to the lobby was through our meeting room. As if the constant thud, thud, thud of the house music downstairs wasn't distracting enough... So if you're planning an offsite, look elsewhere. To summarise, if you like Art Deco buildings and have the patience of a saint and don't mind going up a dozen flights of stairs every time you leave something in your room, then this hotel isn't bad. The staff are friendly, the location is nice, the pool is great. But please, sort out the elevators... And if you get given room 402, politely suggest that you didn't come to Miami to stay in a prison cell.
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