Terrible service - Spago Beverly Hills - Buy Reservations
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🤮 1/5 - Terrible service
By 👻 @Jasmine R, 11/14/2023 3:00 am
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I dont usually write bad reviews but felt the need on this one. My husband and I had friends visiting from Germany and decided on Spago. Food was average at best but we were having a nice time with friends. At the same time the check came, a server walked behind my husband and dumped a her trey of drinks including beer and water all over his back, getting his coat and shirt soaked. Manager came over to apologize and offered to have the coat dry cleaned. I explained that we live about 45 min away and would need the coat delivered back to us, to which he returned the coat back to my husband and gave us the GMs card, Steve Scott Springer. Said best to contact him and resolve the situation. Nothing was taken off the bill as a good gesture. Just the GMs business card. I emailed Scott on 10/16, 10/24 and 11/3, and have left him 2 voicemails and have yet to hear back. Its not the cost for the dry cleaning or the fact that they didnt comp anything (not even 1 drink) or that they wanted us to drive back to pick up the coat....its that Spagos prides themselves on great service and each time I have been there, I have had a terrible experience with their service.
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