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Sugar Factory American Brasserie - Atlanta Reviews from The Last Year
Over priced and over hyped
We had reservations and waited 430p. Arrived at 420p did not see a server until 450. The food was poorly seasoned, horribly priced, the desserts were stale and old. The one food item that actually ws seasoned was so spicy it was inedible which is crazy because it was stir fry vegetables. This restaurant is over hyped over priced and over rated. Don't waste your time or money.
Don't Waste Your Time
If I could select 0, that would be the score. What a horrible experience. We reserved three tables and brought our engineering students there to meet alums. I ordered a salmon salad but got it with shrimp because they were out of salmon, onion rings, chicken wings, chicken tenders, and turkey burger. I also ordered beef quesadillas to go. It took over an hour to get the salad and an additional 30 mins to get the Togo food. Good thing I checked my food because my salad was missing the avocado and my quesadillas were tacos. The waitress "replaced" the food and returned with the same tacos the second time. I asked for the manager who never came. The waitress left the tacos this time and came back with "quesadillas." I looked at them and knew it wasn't beef. By this time I was done and ready to go. Got home, hubby said this is pork, not beef. We dont eat pork like that. So, it didn't get eaten. When I tried to pay, that process took about an hour. She said the manager was fixing my bill. Not sure what that meant, because there was no adjustment to my bill. I paid $52 for the wrong food. Being there almost 3 hours, I just wanted to leave. Never again will I return. Don't waste your time. Eat somewhere else.
If I could select 0, that would be the score.
What a horrible experience. We reserved three tables and brought our engineering students there to meet alums. I ordered a salmon salad but got it with shrimp because they were out of salmon, onion rings, chicken wings, chicken tenders, and turkey burger. I also ordered beef quesadillas to go. It took over an hour to get the salad and an additional 30 mins to get the Togo food. Good thing I checked my food because my salad was missing the avocado and my quesadillas were tacos. The waitress "replaced" the food and returned with the same tacos the second time. I asked for the manager who never came. The waitress left the tacos this time and came back with "quesadillas." I looked at them and knew it wasn't beef. By this time I was done and ready to go. Got home, hubby said this is pork, not beef. We dont eat pork like that. So, it didn't get eaten. When I tried to pay, that process took about an hour. She said the manager was fixing my bill. Not sure what that meant, because there was no adjustment to my bill. I paid $52 for the wrong food. Being there almost 3 hours, I just wanted to leave. Never again will I return. Don't waste your time. Eat somewhere else.
Dirty
We were there for a birthday. The food was good not great. Which we have been to several locations we thought we knew what to expect. This was the most boring Sugar Factory experience ever. This location needs some work. The bathrooms are disgusting and that’s putting it nicely. Even the benches in the waiting area were dirty and gross looking. I feel bad for the wait staff. They were great and did the best they could. They can’t help the dirtiness of the place and the fact they were out of several menu items.
Extremely Slow service, food was alright & policies are
Extremely Slow service, food was alright & policies are ridiculous.. they do not accept vertical IDs even if you're over 21 and it isn't expired. Update: owner replied to the original review that she DMed me and never sent/said a thing, so that response was a lie.
My experience at the Sugar Factory left much to be desired.
While the online reservation system worked well, the troubles began upon arrival. The wait to be seated was excruciatingly long, and the cramped waiting area inconvenienced both my party and other patrons trying to navigate through. The atmosphere inside was somber, with diners appearing disheartened and distressed. To make matters worse, the bar was subpar, lacking in both ambiance and service quality. Ultimately, my party and I decided to abandon our plans at the Sugar Factory and opted for the overpriced alternative of STK. Overall, a disappointing dining experience that fell short of expectations.
There was no where to wait when we got there.
The service at the bar took forever. When we got sat we ordered our food and hour and half later one half of the food came out while my sister and her friend waited on their food I asked for ranch, I see two minutes later my server dancing and waving light sticks while we all wait on our food. The music was very loud and felt a little out of place to listen to ice spice while we eat dinner. Unable to hear the people next to us. Very unenjoyable experience. Find other places.
We arrived, and there was a line out the door.
I went to the hostess stand, where I was ignored and she answered 2 other patrons questions before telling me I must book ahead of time to be able to get a table. Then I was told we could sit at the bar where it took a while to be greeted by our friendly bartender that suggesteda couple of drinks to us. Some ladies were walking around taking fun event photos that we did buy for $20. We got 2 drinks that cost us $50. You definitely pay for atmosphere and popularity with celebrities. It was at the end of the day on a busy weekend, so the bathrooms were not up to par, and I was almost burnt by the water in the ladies' room. Overall, we enjoyed ourselves and would like to bring our grown kids back on a weekday when it is less chaotic.
Worlds ahead!
Food and service were great, Jazzy and Mollie took the experience to the next level!! Would recommend for any special occasion.
Wow... this place was such a bust. I wanted to love it
Wow... this place was such a bust. I wanted to love it after seeing the craze about sugar factory all over social media but the second we walked in the door we were immediately let down. We went on a Tuesday night and there were only a couple of tables filled yet it took 15+ minutes for us to be acknowledged and seated. Sat down and were handed menus that literally smelled like spoiled milk. I had seen the amazing decor and ambiance all over Instagram but this place didn't have much color let alone working TVs. After deciding not to spend $50 on a goblet drink and picking out a nice $20 margarita the size of my palm the drink was so sweet and didn't even have a hint of tequila. Can't believe this place is such a scam made the right decision and decided not to order food after we saw a couple tables around us not eat theirs or send it back. Only reason I'm glad we went is so I can make sure to never go back again! Don't waste your money or time!! The decorations reminded me of the Willy wonka experience in England
Reservation is at 3pm.
We didn't get our table until 4pm. They took our order and it's 4:30pm and still know food. This is ridiculous. I finally received my drink but I need food to drink. I'll report back if I ever receive my food.
the most ghettoest, unorganized place ever.
930 reservation for a sweet 16, didnt get a table til 1015. didn't take food order til 1040. server has an attitude. appetizer plate was dirty. like wasted a 2 hour trip for this crap. Las Vegas location was way better than this. I will never return here. Not to mention, the server didn't even acknowledge my daughters birthday.
The food is inedible, no one at our table ate more than a
The food is inedible, no one at our table ate more than a few bites. The space is supposed to be fun but just feels cheap and empty. They turned the lights out on us for ten minutes and couldn't figure out how to turn them back on. I sent me entree back because it was susposed to be steak but was just some pan fried greasy beef gristle and they refused to take it from the table initially until I asked for a manager. Somehow the bill was still $250 which included a 20% service fee but the waitress tried to tell me that wasn't really a tip? I think the whole business model is to pay celebrities to go there for pictures and then they have very instagram friendly deserts. Maybe go with some friends and order one desert you can all take a picture with and then throw it out if that's your thing.
The food took FOREVER AND OVERALL THE SERVICE FOR
The food took FOREVER AND OVERALL THE SERVICE FOR EVERYTHING WAS EXTREMELY SLOW. I went on a Tuesday and they were not even busy so I don't understand what took so long to get our drinks and food.
Ask for an itemized receipt
The food was fine and the service was good - nothing spectacular, but solid. We left feeling completely taken advantage of, though. Four of us and our bill was $160. You don't get an itemized receipt. When we added up our items in the car later, we think we were overcharged by about $40.
Absolutely Horrible
We made reservations for this restaurant 2 weeks in advance and confirmed over telephone that we were good to go. When we arrived, we were told that our reservation was set for a different date that had already passed, and we could not be seated for 30 minutes to an hour. An hour later, we still had not been seated and were addressed/treated as if the mistaken reservation was a mess-up on our behalf. After being talked to as if we did everything wrong, we were guaranteed the table we requested within 2 additional hours. Three hours later, we were finally seated but not where we requested. Even though our requested table was available before a walk-in party, whose reservation was made during our first hour of waiting, was seated there, we were uncomfortably seated in a walk-way at 6 small oval tables that were pushed together and had been open for the past 30 or so minutes. When seated, we did not have a server approach our table for 30 minutes, not even to take our drink orders. I found and spoke with the manager again, and our orders were taken another 30 minutes later. We waited an hour for our food just to be served incorrectly and sent back for corrections. This was an overall horrible experience and we will not be returning. The manager on duty very noticeably lacked management skills as we were not the only party having a terrible experience. Had we not travelled 2 hours in multiple vehicles to get there, we would have searched for somewhere else to celebrate our birthday. The only good thing out of this was the birthday song, dance, and desert but it could not be enjoyed due to all the events previously mentioned.
Worst experience of my life!
Where do I start? It was horrible. The server was nice but the chef was rude. I advised my food was wrong and she started screaming telling me what I ordered. It felt like I was about to be attacked. She fussed almost 10 straight minutes about why my food should be right, when clearly it wasn’t. I have never been screamed at by a chef. Also we had reservations. They ignored us and sat other people as if we were not sitting there waiting. It was so confusing with their seating system and the way the hostess handled business. This was the worst restaurant that I have ever experienced. I don’t know which was worse, the chef or the seating process. Save yourself a horrible experience and go somewhere else.
Everyone was awesome
10/10 Omg from the host to the staff every thing was on point my daughter enjoyed her 10 th birthday We most definitely will be back !!!!!!!!!!!!!
Need more mangers like Ms. Tammy
Mrs. Tammy the manger and Darius was the best people to ever come in contact with!!!! They made our experience wonderful!!!! This manager Tammy was magnificent!!!
Hostess is rude and unprofessional
We arrived at 10:20 and the hostess told us they were closed. We told her my daughter just wanted dessert but she said no only to go shakes. The restaurant closes at 11 pm and they wouldn’t seat us at 10:20. Never going back! Hostess is rude!
Nice atmosphere
The atmosphere of the restaurant was really cool. Definitely a place to have a good time at. The drinks and food were good as well; however, it was a bit overpriced. Shoutout to Meg behind the bar. She was awesome!
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LOL. Thank you The New Yorker.
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Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
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Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Waiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. I’m looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answerNewbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answerHow do I sell my when my related reservation’s restaurant does not exist on AT?
How do I sell my when my related reservation’s restaurant does not exist on AT? Its listed as a hotel, but it also has a restaurant under the same name ‘Chiltern Firehouse’ in London
Give the best answerPayment taken , reservation not received
I just bought a reservation, the money was taken from my Apple Cash. The reservation however does not show up in my portfolio
Give the best answeremail address for my acc
I left my employer and need to change my email address for my account. How do I do this?
Give the best answerSeller with the Polo Bar reservation on 5/17 for 4 people
I am interested if you are willing to negotiate. Post on my wall if/when you see this.
Give the best answerZ’Z Club
I have reservations!
Give the best answerMoney in trader points disappeared
Hi everyone- I have made a couple of sales now and I am extremely disappointed.
I had money to transfer over that became available in my "traderpoints" section that has disappeared completely. its gone.
has this happened to anyone?
also- when I click the money pending, im unable to click my pending deposit account
so upsetting
How to list a Nobu Malibu reservation
Hi, I have a reservation to Nobu Malibu, but since they don't do text or e-mail confirmations I haven't been able to get my reservation posted. I have posted a screen shot of the phone conversation on the listing, but it keeps getting rejected. If anyone has an idea how I can get it approved that would be much appreciated, thanks!
Give the best answerHolding a bid
What does it mean to hold a bid? and how do you do that?
Give the best answerNeed to change the date but its being worked on
How do I modify?! I am no longer traveljng that day but since the reservations opened up today someone grabbed it and is working on it for a month from now and i cant figure out how to and if i can modify the date!
Give the best answerReservation Name
Ok - Newbie question here - I just purchased a reservation as a gift. How do I know/change the name on the reservation?
Give the best answerRome
Can anyone help with a reservation for Aroma (vis a vis from the Colosseum) in Rome?
6 PAX 21.5 19-20:00
Thank you!
Can’t wait to last minute?!
How do you set a timeline for getting your bid accepted? I can’t wait till the actual time I want to go. I want to know at least eight hours ahead of time. How do you do that?
Give the best answerHow do I choose the restaurants to make a reservation for?
I can’t find restaurants with high performance or like what’s the most popular restaurant or what is in short supply? Any advice?
Give the best answerConcierge change fulfillment time
I posted a request for a reservation this Thursday between 6:30 and 8 pm and initially the potential seller said it would be fulfilled by today. Now they changed it that they will only fulfill it by 5pm that same day. Basically I would have an hour and a half to get to the restaurant. Is this allowed?
Give the best answer@bravehand53
Hi. Is today Cote reservation for 4people at 8:00pm - 9:00pm for indoors or outdoors?
Give the best answer2 Ppl 5pm san Sabino res
Anyone want?
Give the best answerApp
This app is a catfish and overrun by people programming “bots” and algorithms. It makes it frustrating for someone not well versed in this to have any movement. I thought this would be a fun side hustle, but unfortunately it’s become like any other “side hustle”. Don’t waste your time with this crap. Not a question, just a suggestion. Also don’t pay these fake “gurus” hundreds of dollars to teach you. Might as well sign up for a software class. 😕
Give the best answerMy reservation review keeps getting rejected
I have a reservation for Kasama Chicago on Mother’s Day at 7:30 pm to sell but it keeps getting rejected
Give the best answermore then 15 submissions at the same time
can i get more then 15 submissions at the same time and how do i make this happen
Give the best answerWrong resy
I bought a resy for Tatiana By Kwami and when i unlocked seller lied it was for a different restaurant
Give the best answer