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Sugar Factory American Brasserie - Atlanta Tripadvisor Reviews
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32 Reviews
0 Replys |
Over priced and over hyped
We had reservations and waited 430p. Arrived at 420p did not see a server until 450. The food was poorly seasoned, horribly priced, the desserts were stale and old. The one food item that actually ws seasoned was so spicy it was inedible which is crazy because it was stir fry vegetables. This restaurant is over hyped over priced and over rated. Don't waste your time or money.
Be the first to ReplyDon't Waste Your Time
If I could select 0, that would be the score. What a horrible experience. We reserved three tables and brought our engineering students there to meet alums. I ordered a salmon salad but got it with shrimp because they were out of salmon, onion rings, chicken wings, chicken tenders, and turkey burger. I also ordered beef quesadillas to go. It took over an hour to get the salad and an additional 30 mins to get the Togo food. Good thing I checked my food because my salad was missing the avocado and my quesadillas were tacos. The waitress "replaced" the food and returned with the same tacos the second time. I asked for the manager who never came. The waitress left the tacos this time and came back with "quesadillas." I looked at them and knew it wasn't beef. By this time I was done and ready to go. Got home, hubby said this is pork, not beef. We dont eat pork like that. So, it didn't get eaten. When I tried to pay, that process took about an hour. She said the manager was fixing my bill. Not sure what that meant, because there was no adjustment to my bill. I paid $52 for the wrong food. Being there almost 3 hours, I just wanted to leave. Never again will I return. Don't waste your time. Eat somewhere else.
Be the first to ReplyDirty
We were there for a birthday. The food was good not great. Which we have been to several locations we thought we knew what to expect. This was the most boring Sugar Factory experience ever. This location needs some work. The bathrooms are disgusting and that’s putting it nicely. Even the benches in the waiting area were dirty and gross looking. I feel bad for the wait staff. They were great and did the best they could. They can’t help the dirtiness of the place and the fact they were out of several menu items.
Be the first to ReplyWorlds ahead!
Food and service were great, Jazzy and Mollie took the experience to the next level!! Would recommend for any special occasion.
Be the first to ReplyAsk for an itemized receipt
The food was fine and the service was good - nothing spectacular, but solid. We left feeling completely taken advantage of, though. Four of us and our bill was $160. You don't get an itemized receipt. When we added up our items in the car later, we think we were overcharged by about $40.
Be the first to ReplyAbsolutely Horrible
We made reservations for this restaurant 2 weeks in advance and confirmed over telephone that we were good to go. When we arrived, we were told that our reservation was set for a different date that had already passed, and we could not be seated for 30 minutes to an hour. An hour later, we still had not been seated and were addressed/treated as if the mistaken reservation was a mess-up on our behalf. After being talked to as if we did everything wrong, we were guaranteed the table we requested within 2 additional hours. Three hours later, we were finally seated but not where we requested. Even though our requested table was available before a walk-in party, whose reservation was made during our first hour of waiting, was seated there, we were uncomfortably seated in a walk-way at 6 small oval tables that were pushed together and had been open for the past 30 or so minutes. When seated, we did not have a server approach our table for 30 minutes, not even to take our drink orders. I found and spoke with the manager again, and our orders were taken another 30 minutes later. We waited an hour for our food just to be served incorrectly and sent back for corrections. This was an overall horrible experience and we will not be returning. The manager on duty very noticeably lacked management skills as we were not the only party having a terrible experience. Had we not travelled 2 hours in multiple vehicles to get there, we would have searched for somewhere else to celebrate our birthday. The only good thing out of this was the birthday song, dance, and desert but it could not be enjoyed due to all the events previously mentioned.
Be the first to ReplyWorst experience of my life!
Where do I start? It was horrible. The server was nice but the chef was rude. I advised my food was wrong and she started screaming telling me what I ordered. It felt like I was about to be attacked. She fussed almost 10 straight minutes about why my food should be right, when clearly it wasn’t. I have never been screamed at by a chef. Also we had reservations. They ignored us and sat other people as if we were not sitting there waiting. It was so confusing with their seating system and the way the hostess handled business. This was the worst restaurant that I have ever experienced. I don’t know which was worse, the chef or the seating process. Save yourself a horrible experience and go somewhere else.
Be the first to ReplyEveryone was awesome
10/10 Omg from the host to the staff every thing was on point my daughter enjoyed her 10 th birthday We most definitely will be back !!!!!!!!!!!!!
Be the first to ReplyNeed more mangers like Ms. Tammy
Mrs. Tammy the manger and Darius was the best people to ever come in contact with!!!! They made our experience wonderful!!!! This manager Tammy was magnificent!!!
Be the first to ReplyHostess is rude and unprofessional
We arrived at 10:20 and the hostess told us they were closed. We told her my daughter just wanted dessert but she said no only to go shakes. The restaurant closes at 11 pm and they wouldn’t seat us at 10:20. Never going back! Hostess is rude!
Be the first to ReplyNice atmosphere
The atmosphere of the restaurant was really cool. Definitely a place to have a good time at. The drinks and food were good as well; however, it was a bit overpriced. Shoutout to Meg behind the bar. She was awesome!
Be the first to ReplyDon’t go!
Horrendous experience! Never again. Not really sure how they’re still in business.crazy wait times for food, poor service, not very clean, management was not helpful, borderline rude. Food was ok except that our entire party of 7 had finished their food and my husband still hadn’t gotten his.
Be the first to ReplyRidiculous service
Was very excited to visit this place but was left very disappointed. The place needs a face lift. We did not enjoy the food together and one of us ended up being given a small cup to take it away and not all of it fitted. Staff showed no remorse to the below zero service provided. The food is so overpriced that we expect them to make an effort. Nothing was special. Would definitely not recommend this place.
Be the first to ReplyOnly good for drinks
Waited over an hour for our food. The waiter walked by our table several times so we had to practically beg for service. The food was not good. My friend had pasta and it was dry with a burnt bread stick. The chicken tenders were mealy. The French fries were hard as a brick and tasted reheated from a microwave. The drinks were the only good thing about this experience. Over priced & over hyped. WOULD NOT attend again.
Be the first to ReplyBirthday Outing
My friend and I went there in the day time so there wasn’t no one there but us. I think they open in 2019 but it seem like they been open longer because there’s some noticeable cosmetic damages that make it seem like they were there longer. The food is good and the music is loud yes even in the day time. Our Host, waiter and bartender(one person) was very nice and helpful.
Be the first to ReplyBirthday
Made reservations early for a birthday celebration for 4. Terrible seat and could not move b/c it was too busy, dirty table, one hour+ before food arrived, food was really awful then the bill. . .+$300 and had shared a meal! Other cities are great, this one is really awful. A shame for Atlanta.
Be the first to ReplyWorst dining experience in my 40 years of adult life!
Horrible service, horrible food. Never had such a horrible experience. Can not believe they are still in business! Prices are highway robbery! Save your money, you will be disappointed.
Be the first to ReplyTRE Was AWESOME
I ate at the restaurant June 21st for lunch. First time at the establishment as it is walking distance from my job. Although we asked for outdoor seating (all tables were empty) the restaurant could only accommodate indoor dining. As we were escorted to our table we noticed that the restaurant did not look clean. Floors were sticky and the table was sticky and dirty. We moved ourselves and ordered our food. Our server TRE was awesome and the wings were good. Although the hamburger had to be taken back to the kitchen TRE did not mind assisting us. The burger was reordered but this lacked some luster/flavor. But that was not TRE fault as he was not the cook. Would come back for the wings and good service but I chairs were worn and torn and no one wants to come into an establishment to eat with dirty tables. Just a heads up.
Be the first to ReplyDon’t get the hype???
Wayyyy overpriced!!!! Soooo loud!!! You are paying for the name, that celebrities have dined there….. that’s all. Table was sticky, worst grilled cheese sandwich….. How do you mess up grilled cheese?
Be the first to ReplyAverage food for Above average Prices
We knew this place was not a place to be frugal, when we made reservations. What we didn't expect was bland unappetizing food. The atmosphere was amazing and the drinks and desserts were great. My suggestion is to eat somewhere else and go here for drinks and Desserts. I believe my waiter was named Lucky and he was a Gem. His personality made the entire visit worth it.
Be the first to ReplyJust awful food. Abismal service. The decor is interesting
Food took forever to show up. Coffee was cold and we were not offered new coffee. How difficult is to make eggs: it seems that this kitchen excel at making awful eggs. We had three different people serving our table. Bathrooms ver not really clean
Be the first to ReplyCOMPLETE Disappointment
My daughter made reservations to celebrate Mother’s Day with me. I asked the hostess if we could sit elsewhere, because our table was upstairs right next to the bathroom. She said no because they were too busy. There were several tables open. Our waiter took our drink order, he was nice and professional. I asked him if he had another open table so we could move from the bathroom. He didn’t but accommodated us by moving us a few tables down. We sat there while several members of the wait staff were standing around talking and no one ever came to take our order. My ordered drink sat on the bar for several minutes and was never brought to me. Our original waiter eventually checked on us, even though he did not have our table. I asked for a manager. She came and I explained my experience as a first time guest celebrating Mother’s Day. She explained that the hostess isn’t allowed to change tables without a manager’s approval. The hostess did not bother to ask a manager and came back up and saw we were sitting elsewhere and did not say anything regarding the change in tables. The manager went to check to see who was assigned to the table and came back to let me know our original waiter would help us…she did offer to have my drink remade but I was no longer interested. I told her we were deciding if we were going to stay. We decided to leave. Completely disappointed in my attempt to enjoy dinner there. The manager tried to be helpful and our original waiter did…I appreciate them. But the remainder of the staff there were unprofessional. We were seated directly in the line of sight of where the waiters were standing around and whoever was assigned to our table couldn’t have missed us. Please believe that if there were no one assigned to that table the manager would have made that clear from the beginning. Seems she went to ask the staff and all refused except our original waiter.
Be the first to ReplyDirty, Rushed & complete waste
Took my husband on his birthday to get a fun drink (peach mango one) and it was terrible. We sat at the bar where all the bar stools were wobbly or broken in some kind of way. The bar was filthy and we had to basically ask for it to be wiped down so we could have a seat. Looking across the bar there was a ton of dirty glasses that were just sitting there instead of being cleaned. When we ordered our drink the gummy’s and fruit were just thrown in the glass and not on the side like it was supposed to be. I had to ask were there even any gummy worms in there in which she put some on a plate and handed them to me. Over drink was over poured causing so much of it to end up on the counter top. We started wiping it up then the bar tender finally started to help wipe it up. For a drink to be $40 and then the bill to be $51.01 I saw they added gratuity to the check for just one drink… ummmmm some folks don’t deserve a 20% tip. But I’m guessing why so many are careless because they know that they’re gonna get a tip anyway. Smh!!! Don’t waste your money or time at this dirty place! I should have listened to my friend when she said the place was dirty all over because it sure enough was.
Be the first to Replywvenola was are server
the food was great and i loved the strawberry lemonade smash. we had the best server ever. Thank you sugar factory.
Be the first to ReplyOverpriced and Overrated!
My son and I arrived 10 minutes early for our reservation. The line to be seated was out the door and no hostess was in sight. We waited 30 minutes past our reservation to be seated and were then told to be patient as there were only 2 waiters working. We waited another 15 minutes to be greeted by the waiter. He was clearly frustrated and irritated by his work load. We ordered food and a milkshake (their signature item) and were informed the dessert team was running an hour behind. The food arrived in a fair amount of time, but my salad was 1/3 the size of the photo and it was sitting in a pool of salad dressing. My son was pleased with his chicken fingers and fries. The entire staff seemed to be frustrated and unhappy which certainly put a damper on what should have been a fun outing. The waiter brought an ipad with the bill which already had 20% factored in. I would have tipped anyway because many of the issues were not his fault, but really if the gratuity is factored in, there is no incentive to do better. This restaurant is a cool concept, but it is very poorly executed.
See pictures of salad - it’s almost a soup!!!