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Las Vegas's Best Restaurants that are most frequently booked by customers of Sugar Factory Las Vegas
Ranked #20 in Las Vegas's Best Restaurants.
🤮 1/5 - This place it's just for IG content, but if you really want
By 👻 @Cecilia R., 10/23/2023 3:00 am
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This place it's just for IG content, but if you really want to have fun, enjoy good food and get a good service, this is definitely not it. We arrived at this place and from the start the server seemed annoyed by us, she had such a condescending way to talk to you and she kept breathing like your kids when you ask them to do something for you. She got upset because we were not ready to order and asked for 5 more minutes, then she came back like 20 minutes later with such a nasty attitude. I didn't want to complain right away because it was not my Birthday Celebration and didn't want to spoil it for my friend. These places have a mandatory gratuity and we don't mind paying it but Jade B. didn't earn it at all. I know the gratuity goes for bartender which drinks were really good by the way, bussers etc. but this girl really doesn't have the skills or the attitude to be a server. We complained to the manager at the end of the meal after we paid and all but his excuse was: Sorry, she's new, how is that my problem. Although the manager seemed to be listening what our experience was like, I honestly doubt this lady will have any farther training or any warnings to adjust her attitude. And no we didn't ask or received any discount or were offered to come back, but it's totally cool since we don't intent to. For as popular as this place is, I have only concerns, you can not split check, can not pay with more than one card which means one person has to take the heat, and they don't count with enough silverware apparently we asked for forks to eat our cake and Jade said they don't have any more available after we waited for like 10 minutes for her to come back to the floor, I have never heard that in my life, also we had two kids on the table and we asked to get some plastic cups and she said they don't have any, although after seeing another server bringing some to go plastic cups for the table on the back she had no option but bring us two to go cups. Anyway if you want to snap some nice pictures for your content I recommend to stop by just for a couple of drinks and sit at the bar, it seemed to me they were the only ones doing their job. I think these places on the strip take advantage of the people that come visit Vegas, it's upsetting because as a local I understand why we get less and less visitors each year, These experiences are the things people remember and why Vegas it's not the same anymore. Anyway, I recommend not to visit this place but if you do and get Jade B. you better ask to be move or get a different server. Just my advice.
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