I was so excited to try sugar factory Miami Beach after - Sugar Factory Miami Beach - Buy Reservations
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🤢 2/5 - I was so excited to try sugar factory Miami Beach after
By 👻 @Brittany O., 03/12/2023 4:00 am
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I was so excited to try sugar factory Miami Beach after hearing about it for years! I was very taken aback by the state of the restaurant, it was very rundown and not this elegant experience you see on social media. There were 4 of us in our party and we had an 8:30 reservation on a Saturday. The restaurant was very dead so when we were seated I was confused as to why it took almost 20 minutes for our server to come to us. We ordered right away since we had waited so long. The waiter explained food would come out as it was ready and that was totally fine. While waiting for our food the table ran out of water... it's 87 degrees in Miami in a restaurant without AC. I was tired of waiting so I had to go to the bar and ask for a pitcher of water for the table. As our food began to come out the overall presentation, taste and service was below average. The colorful sliders were served on a cracked plate (without the cute yellow duck they advertise you get) and the buns were thick and chewy. One of the sugar factory burgers was so cooked it was dark on the inside and the loaded fries were cold and barley had any cheese/toppings on them. Our waiter only came by once to ask how we were and that was after the first food item was served. It's very annoying that they include a 20% gratuity and you get terrible service. Overall the experience was a let down, there were so many staff working but no customers so it didn't make sense that it was so bad.
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