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Sugar Factory Miami Beach Yelp Reviews
Latest Reviews On Yelp
40 Reviews
0 Replys |
My best friend and I loved our experience at the Sugar
My best friend and I loved our experience at the Sugar Factory. The drinks, food, service and ambiance were all amazing. We will for sure return.
Be the first to ReplyIf I could give zero stars I would.
This is the sugar factory but we got wild'n out menus. It was a group of us that went here we order our food and it took forever to come out. normally when you order drinks and food your drinks come out first but they didn't they came out when the food came out. We literally sat at the table for 45 mins before our food came out with our drinks. We asked for water and they gave us one round of water and never came back to the table. When my food finally came out the fries were cold and the bread from my mahi mahi sandwich was so tough I couldn't cut or bite into it. when I told them my fries were cold they said they would bring me some fresh ones but when they bought the fries back to the table it was the same fries just dipped in the hot grease. Needless to say I left there feeling more hungry then I did when I got home. All in all the only good thing about this restaurant is the waitress was nice.
Be the first to ReplyIt is now open as a wild n out sugar collaboration and it
It is now open as a wild n out sugar collaboration and it was horrible. Drinks were poured VERY heavy on the liquor to the point of not drinking. Service was horrible didn't even stay to get our food because it took so long to get our over poured drinks. Sever also didn't know the menu. Over all horrible experience for the price! Any other restaurant deserves your money more than this place.
Be the first to ReplyIs this even a sugar factory? We were given Wild and Out
Is this even a sugar factory? We were given Wild and Out Menu. The Sugar Factory is known for sweet and fun drinks. Our Drinks were disgusting, the mimosa tasted like straight up ever clear nothing bubbly. The waitress also did not know the menu. It was awful and slow. And what's up with the wild and out BS, don't advertise for sugar and than be a wild and out place.
Be the first to ReplyHorrible.
They definitely entice you with their servers standing out front and promoting their "Happy Hour" that's supposedly happening the entire day, so is it really a happy hour at that point? The inside of the building is gigantic but empty, most of their customers were dining at the outside patio. Despite only having about 7 customers, their service was extremely slow. They have an endless menu of drinks and food. They ushered out the margaritas fairly fast, but the food was a different story. They were quick to come out with our chips & guac, and our server provided an extra side of guac after misunderstanding that we were ordering two separate orders (guac and corn). We later informed her about this since there was a $14 charge on our bill just for a side of guac, which she responded standoffish about how that's what we ordered. When we were finally able to place our order after the server ignored our table several times -- the manager informed us of the lack of ingredients they had for our dishes. We kept having to altar our order. He told us that they didn't have corn, squid, or rice for the sushi rolls. He said that it would take an hour to cook the rice for the rolls, so we opted out of it. Either way, our food took over an hour to come out. We ordered mainly tacos and ceviche, which seem like fairly simple dishes to put together. The heat was blazing and we lost our appetite due to the wait. A simple brunch took three hours to complete, taking away a large chunk of our afternoon. The food itself was whatever. Definitely nothing that would take over an hour to make. I don't know if this is some sort of money laundering scheme or what, but it's obvious that they're dependent on their margaritas more than the food. Also, why is this restaurant labeled "Closed" if they're clearly still in business? I wouldn't support this chain if I was you, not worth it at all.
Be the first to ReplyI was so disappointed with the service.
They took forever to take our order, we had to ask for a manager. It was so cold because the air conditioner was up high. I had to send back my onion rings because the batter wasn't fully on them. I am visiting from California, not what I expected for the prices they charged. The bathroom had no sit covers or tissue. Very disappointed!
Be the first to Replygood food.
i had the steak tacos and they were the best tacos i've ever had in my entire life
Be the first to ReplyWas a great time being able to eat outside weather was
Was a great time being able to eat outside weather was perfect customer service alright was caught off guard when came to sing happy birthday food was not temp at first but the waiter made it right with fresh food afterwards
Be the first to ReplyWe went for my daughters 18th birthday .
First and last time I'll ever go there again. Place was dirty and run down. They had to move us from the first table we were sitting at because of a leak in the ceiling. Food Was ok !! The service was slow and there was not that many people in the place. They sang happy birthday but the glass cup they gave my daughter with ice cream was filthy so she wouldn't even touch it. The whole experience sucked along with South Beach!!!!!
Be the first to ReplyAbsolutely the worst meal I've had on South Beach.
My family and I arrived at 11, and were the only people in the restaurant. That should have been a sign. We were seated and when asking about the menu, we learned that many items were not available, and others were missing ingredients. The staff was unapologetic about the state of their kitchen and had no answers as to why they didn't have their "signature" items. We were then left to look over the menu for 20 minutes, as no one came back to our table to take our order until we got up to go get our waiter. Keep in mind that the restaurant now had 2 occupied tables, so it was not due to being busy. When we finally ordered, most of the items we ordered had something missing. When we finally got our food, which was all mediocre, half of it came out first, the other half coming out 10 minute later. This place is a total joke. Also, the staff doesn't care or do much, as their 20% tip is included in the bill. I will never go to any of these ever again!
Be the first to ReplyHeartless restaurant staff!!! There was an event going on
Heartless restaurant staff!!! There was an event going on where Ocean drive and surrounding streets were closed. There was a shooting scare and we all rushed into the restaurant to take cover. Two seconds later, the employee (white male, 40-50s bald) kicked ALL of us out and did not care for our safety. Though we didn't eat there, we are still humans. How inhumane of this man, kicking out probably 20 people who were scared for their lives. I will never visit this Sugar factory or any other locations or sister restaurants. I recommend you take your money to other businesses who care about you, not just your money.
Be the first to Replyobviously no one comes here for the quality food or
obviously no one comes here for the quality food or dessert, more for the spectacle and show of things. the drinks were all great, you can't go wrong with any of them. they are absolutely massive and 8 of us couldn't even finish. (granted we had had a big dinner beforehand). the smoke keeps happening for 20+ minutes, which is very impressive. we had the cali love drink, which was actually pink rather than green as in the picture but still great! we also had the volcano explosion milkshake - milkshake was GREAT, and the brownie and ice cream and donut on top were kind of a lot, we just took it off the top of the milkshake, put it on its own plate, and ate it separately. the service was fast and the setup was cute and classic. a little late at night / not the classiest of joints as it have nightclub/bar vibes with sticky floors and a slightly off smell sometimes, but it was a fantastic experience nonetheless!
Be the first to ReplyFood horrible tender didn't come with fries , bought fries
Food horrible tender didn't come with fries , bought fries separate and they were old cold shoe string fries in a little basket , I ordered the chicken fajitas horrible no seasoning taste like paper didn't even finish it , took my son for his 16th bday waited all day for them to bring out a scoop of ice cream with whip cream he couldn't even eat the ice cream it was too hard ... this place is a joke we are from Detroit and they just opened a sugar factory there I've never been but I've seen videos and heard reviews and I wish I would have just took him there THIS PLACE SUCKS DONT GO !
Be the first to ReplyI was so excited to try sugar factory Miami Beach after
I was so excited to try sugar factory Miami Beach after hearing about it for years! I was very taken aback by the state of the restaurant, it was very rundown and not this elegant experience you see on social media. There were 4 of us in our party and we had an 8:30 reservation on a Saturday. The restaurant was very dead so when we were seated I was confused as to why it took almost 20 minutes for our server to come to us. We ordered right away since we had waited so long. The waiter explained food would come out as it was ready and that was totally fine. While waiting for our food the table ran out of water... it's 87 degrees in Miami in a restaurant without AC. I was tired of waiting so I had to go to the bar and ask for a pitcher of water for the table. As our food began to come out the overall presentation, taste and service was below average. The colorful sliders were served on a cracked plate (without the cute yellow duck they advertise you get) and the buns were thick and chewy. One of the sugar factory burgers was so cooked it was dark on the inside and the loaded fries were cold and barley had any cheese/toppings on them. Our waiter only came by once to ask how we were and that was after the first food item was served. It's very annoying that they include a 20% gratuity and you get terrible service. Overall the experience was a let down, there were so many staff working but no customers so it didn't make sense that it was so bad.
Be the first to ReplyFood was over cooked and fries were not edible.
Definitely disappointed. Service was really slow and not tentative.
Be the first to ReplyDO NOT EAT HERE! worst service, and terrible food.
First off they say there margaritas are made with fresh lime juice and the bartender said they are not. I was told there were no eggs to make my food after all other guests received their food. Once I ordered something else I received the eggs that they apparently did not have. Was charged for more then one meal. Also received our drinks AFTER we all finished our meal. Many guests did not receive food that they ordered and instead received food they were indeed allergic too. Tips are included in the price so the staff doesn't care how they treat you. Every other location in the area was busy expect sugar factory which should have been a sign to not eat there. 1 other table was there and our food took over an hour. ETC ETC ETC! South beach is full of beautiful places with great food, go else where.
Be the first to Replyangela is the absolute best super sweet and great
angela is the absolute best super sweet and great personality!! and the chocolate milkshake was amazing
Be the first to ReplyVisited from Dallas & Cola was the best host I've ever
Visited from Dallas & Cola was the best host I've ever experienced in life. Down to earth friendly and beautiful. Birria quesadilla was good and the drinks are good. I highly recommend. Thank you Cola!
Be the first to ReplyCola was simply sensational the food amazing amazing try
Cola was simply sensational the food amazing amazing try the chicken fajitas they literally made my mouth water deadass!
Be the first to ReplyMy cousin Cola made the MOST delicious milkshakes!! I had
My cousin Cola made the MOST delicious milkshakes!! I had the Horchata and Nutella Banana milkshake and it hit the spot!! Just what we needed to bring a smile to our first day in Miami!
Be the first to ReplyI'm not sure why the yelp rating on this place is so low.
I frankly had a great experience with my family and thought they deserve to be praised. This past Saturday my family and I went for brunch and it was exactly what we wanted and was looking for. Charles our server was amazing, friendly and attentive, he explained certain things in the menu and helped us build some custom drinks. The service was amazing from start to finish, the staff excellent, the food was delicious and well proportioned and lastly the drinks were perfect! I would recommend and definitely be back! Worth the price for the experience.
Be the first to ReplyGood drinks fun place to sit back and Take in the scene.
Had a really good time with friends.
Be the first to ReplyIt was ok, Just wish they had more healthier selection .
Gluten free , dairy free desserts as welll
Be the first to ReplyGreat food and service.
Shake were awesome and mojitos very tasty . Ambiance was very nice.
Be the first to ReplyWe had such nice service here.
Everyone was kind and attentive. My daughter had a blast for her bday. They have an extensive brunch menu that's not to be missed!. Such a kid friendly place. Even if you are an adult this will bring out your inner child!. Not to be missed this location is far superior to Chicago, rosemont or nyc!!
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