I brought my parents here for a celebratory dinner and - Sundance The Steakhouse Palo Alto - Buy Reservations
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😒 3/5 - I brought my parents here for a celebratory dinner and
By 👻 @Nik A., 04/07/2024 3:00 am
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I brought my parents here for a celebratory dinner and wanted to love this place, but we won't be back. Pros: Easy to make a reservation, easy parking, seated promptly in a quiet nook, and our server was exceptionally friendly. We generally enjoyed the food and drinks, and the restaurant comped our appetizer because of the delay noted below, which was appreciated. Cons: Food took nearly an hour to arrive after we ordered. Not ideal, but the kitchen is busy, we all make mistakes, fine. We were informed of the appetizer's removal as we received our check, which again, was appreciated. However, as the manager was apologizing for the delay, he exclusively directed his attention to my dad, as if the rest of the table didn't exist at all. This may sound like a silly thing, but there was not even a split second of eye contact towards us. Not one. Even if you assume who's paying (understandably, alebit incorrectly), why not make the simple gesture of acknowledging the full table when explaining a delay that's affecting us all? It was rude. Otherwise, while we enjoyed the prime rib and two steaks we ordered, I unfortunately didn't get the level of "wow, this tastes amazing* that I'd hoped for. Their $8 glass of lemonade was, annoyingly and without exaggeration, almost entirely ice. Overall: Although our visit seems not be the norm, I wouldn't recommend coming here. For the cost, you can easily get a higher quality dining experience elsewhere.
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